Candidate engagement

CXM: The new standard in candidate relationship management software

Find and connect with talent in a whole new way. iCIMS Candidate Experience Management (CXM) is a new kind of CRM that combines behavior-based marketing automation with AI insights.


Award-winning recruiting software

Minimize sourcing effort. Maximize ROI.


Increase in hires-per-recruiter for Specsavers using marketing automation1


Email open rate for Mott MacDonald after starting hyper-personalized campaigns1


Increase in applications for Mercy Health since implementing iCIMS1

Make your CRM your #1 source for qualified talent

Find, connect with and convert talent in a whole new way.

Find qualified talent fast with AI

  • Compile a shortlist of qualified, enthusiastic candidates using automated engagement scoring.
  • Quickly pinpoint the most suitable candidates for a role with AI-driven talent and skills matching.
  • Ease recruiter workloads with AI by automatically sourcing higher-quality, interested talent.
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Rediscover talent and shrink advertising costs

  • Automate the talent rediscovery and remarketing process for past applicants and alumni through an integration with iCIMS ATS.
  • Engage the most qualified people in your candidate database at scale.
  • Minimize dependency on job ads and agencies.
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Engage leads like a marketing pro

  • Captivate candidates by sharing content based on what they engage with.
  • Engage diverse talent through personalized content designed to resonate with their unique backgrounds and preferences.
  • Get more replies with customized email campaigns and reach talent through text, chat, employee-generated video testimonials and career sites.
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Manage recruiting events from end to end

  • Increase event registrations with personalized invitations.
  • Conduct virtual or live events using tools that enhance the candidate experience and a mobile app that doesn’t rely on Wi-Fi.
  • Streamline your post-event communication for attendees and those who couldn’t make it.
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We don’t know where we are going to hire somebody. We hire the best qualified candidate whether we find them in Philadelphia, Palo Alto or Germany. With iCIMS we are able to target where the best candidate pool is.

HR Operations manager,

Jazz Pharmaceuticals


A CRM is designed to engage talent. It does so by helping talent acquisition teams build and manage talent pipelines in an organized way. A recruiting CRM is similar to a customer relationship management system, except its features are built specifically to manage the nuances of talent acquisition. iCIMS CXM builds upon traditional recruiting CRMs by adding AI-powered talent matching, engagement scoring and marketing automation features.  

Whereas a CRM helps build and manage talent pipelines, an ATS helps recruiting teams manage the hiring process from start to finish. Put another way, a CRM helps you get interested job seekers to apply when the time is right. An ATS then helps you manage applications until you’re ready to make an offer. In the simplest terms, a CRM manages talent nurturing and an ATS manages requisitions, applications and interviews. Although they serve different purposes, CRM and ATS software are best when used together. 

A traditional CRM provides recruiting teams with an organized way to build relationships with talent over time. A CRM can significantly reduce your time-to-fill and sourcing costs because recruiters have an existing pipeline of hireready talent to pull from. iCIMS CXM builds on this technology in several key ways, including AI-powered talent matching, engagement scoring and marketing automation features. 

See how other TA teams are converting talent

Learn how iCIMS can help you drive ROI

Thank you for your interest in iCIMS. A Sales representative will be in touch with you shortly.

1. These statistics are from iCIMS Marketing Automation customers. iCIMS CXM utilizes the same campaign and engagement scoring functionality from iCIMS Marketing Automation.
2. This statistic is from an iCIMS CRM customer. iCIMS CXM includes all the same functionality, plus marketing automation technology.