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iCIMS Accessibility Policy

Last updated 10/5/2022

Accessibility Policy for iCIMS Products

iCIMS, Inc. (“iCIMS”) is the industry’s largest talent acquisition provider, enabling customers to manage their entire talent acquisition lifecycle within our system. iCIMS recognizes the importance of web accessibility and strives to ensure that iCIMS products are capable of compliance with the WCAG 2.1 (A & AA) standard as outlined by the W3C. The candidate experience of the iCIMS Talent Cloud is capable of being configured in a way that helps iCIMS’ customers meet their Section 508 of the Rehabilitation Act of 1972 and Title III of the Americans with Disabilities Act compliance needs.

iCIMS embraces the principle of “accessibility by design,” and as such all new products are built to meet these standards. There are, however, a number of factors that can affect a customer’s conformance to the WCAG standards,
which are noted below. Although iCIMS strives to ensure accessibility across our products, customer configurations do have an impact on accessibility. iCIMS reviews this Accessibility Policy periodically based on industry changes.

Configurations and Options

Because iCIMS’ products are highly configurable, there are several configurations, both within iCIMS Applicant Tracking as well as other products within the iCIMS Talent Cloud, that customers can make or select that can impact the accessibility of a customer’s instance of an iCIMS product or feature.

Accessibility Audit (VPAT)

iCIMS uses various browser and test tools to verify that all new features are WCAG compliant prior to release. Additionally, iCIMS performs a yearly audit with Level Access, an industry leader in accessibility audits.

Audits are performed against a unified set of conformance criteria based on industry best practices, public compliance requirements, and internal standards.

At this time, the features or experiences below are not scored as part of our yearly audit by Level Access, as these areas are generally configured by customers and outside of iCIMS’ direct control:

  • Customer branding applied to the Applicant Tracking career site or to the Career Sites (formerly iCIMS Attract)
  • Third-party components on the Applicant Tracking career site (e.g., Google reCAPTCHA) or to the Career Sites (formerly iCIMS Attract) In the most recently available audit report, iCIMS Applicant Tracking career sites achieved a 97% compliance score in Chrome & Firefox with JAWS and NVDA.

Screen Reader and Browser Support

Historically, iCIMS has supported the JAWS screen reader (up to the 2020 version) used with Internet Explorer 11. Currently, iCIMS uses Chrome and Firefox with JAWS and NVDA screen readers during development and testing of all new products.

Accessibility Issue Resolution

Accessibility issues are managed by iCIMS customer success, in compliance with the severity definitions and response times outlined in the iCIMS Support and Maintenance Policy.

For questions about iCIMS’ Accessibility Policy, please contact your iCIMS point of contact.


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