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Create incredible candidate experiences that communicate your brand, mission, and values with recruitment marketing solutions.
Learn moreCommunicate effectively and efficiently with the candidates that can drive your business forward.
Learn moreSelect the right candidates to drive your business forward and simplify how you build winning, diverse teams.
Learn moreHelp your best internal talent connect to better opportunities and see new potential across your entire organization.
Learn moreCommunicate collectively with large groups of candidates and effectively tackle surges in hiring capacity.
Learn moreAccess tools that help your team create a more inclusive culture and propel your DEI program forward.
Learn moreRebound and respond to the new normal of retail with hiring systems that are agile enough to help you forge ahead.
Learn moreAccelerate the hiring of key talent to deliver point of care and support services that meet and exceed your promise of patient satisfaction.
Learn moreAttract and engage candidates with technical competencies, accelerate hiring for much-needed skills, and advance expertise within your valued workforce.
Learn moreSimplify how you recruit finance, insurance, and banking candidates with a unified platform built to match top talent with hard-to-fill roles.
Learn moreYour business strategy depends on your people strategy. Keep both in lockstep with the iCIMS Talent Cloud.
Learn moreBuild an engaging, high-converting talent pipeline that moves your business forward.
Learn moreDeliver the innovation your talent team needs, along with the global scale and security you demand.
Learn moreDeliver tailored technology experiences that delight users and power your talent transformation with the iCIMS Talent Cloud.
Learn moreThe #1 ATS in market share, our cloud-based recruiting software is built for both commercial and large, global employers.
Learn more Talk to salesAttract the best talent for your business with powerful, on-brand career websites that excite candidates and drive engagement.
Learn more Talk to salesBuild talent pipelines, engage candidates with multi-channel marketing campaigns, and use machine learning to automatically surface the right talent for the job.
Learn more Talk to salesEmpower candidates with automated self-service, qualification screening, and interview scheduling through an AI-enabled digital assistant.
Learn more Talk to salesSimplify employee onboarding with automated processes that maximize engagement and accelerate productivity.
Learn more Talk to salesCompliment your sourcing and engagement efforts with award-winning lead scoring and advanced campaign personalization.
Learn more Talk to salesImprove employee experience, retention, and reduce internal talent mobility friction with the iCIMS Opportunity Marketplace.
Learn more Talk to salesVerify skills with game-changing levels of automation and simplicity to improve the quality of hire at scale.
Learn more Talk to salesModernize, streamline, and accelerate your communication with candidates and employees.
Learn more Talk to salesTransform the talent experience by showcasing your authentic employer brand through employee-generated video testimonials.
Learn more Talk to salesGet robust analytics that help you make sense of your data and illuminate your talent pool.
Learn moreSimplify recruiting, dynamically engage talent, and reduce hiring bias with job matching and recruiting chatbot technology.
Learn more Talk to salesGet exclusive intel on industry and market trends along with expert one-on-one advice.
Learn more Talk to salesThe #1 ATS in market share, our cloud-based recruiting software is built for both commercial and large, global employers.
Learn more Talk to salesAttract the best talent for your business with powerful, on-brand career websites that excite candidates and drive engagement.
Learn more Talk to salesBuild talent pipelines, engage candidates with multi-channel marketing campaigns, and use machine learning to automatically surface the right talent for the job.
Learn more Talk to salesEmpower candidates with automated self-service, qualification screening, and interview scheduling through an AI-enabled digital assistant.
Learn more Talk to salesSimplify employee onboarding with automated processes that maximize engagement and accelerate productivity.
Learn more Talk to salesCompliment your sourcing and engagement efforts with award-winning lead scoring and advanced campaign personalization.
Learn more Talk to salesImprove employee experience, retention, and reduce internal talent mobility friction with the iCIMS Opportunity Marketplace.
Learn more Talk to salesVerify skills with game-changing levels of automation and simplicity to improve the quality of hire at scale.
Learn more Talk to salesModernize, streamline, and accelerate your communication with candidates and employees.
Learn more Talk to salesTransform the talent experience by showcasing your authentic employer brand through employee-generated video testimonials.
Learn more Talk to salesGet robust analytics that help you make sense of your data and illuminate your talent pool.
Learn moreSimplify recruiting, dynamically engage talent, and reduce hiring bias with job matching and recruiting chatbot technology.
Learn more Talk to salesGet exclusive intel on industry and market trends along with expert one-on-one advice.
Learn more Talk to salesHow a beloved restaurant hires 40,000+ annually with a great candidate experience.
Learn moreThousands strong, our global community of talent professionals includes creatives, innovators, visionaries, and experts.
Learn moreTogether we’re creating the world’s largest ecosystem of integrated recruiting technologies.
Learn moreExplore our network of more than 300 certified, trusted third-party service and advisory partners.
Learn moreUncover unique market insights, explore best practices and gain access to talent experts across out library of content.
Get resourcesExpert guidance about recruitment solutions, changes in the industry, and the future of talent.
Learn moreStay up to date with the latest terminology and verbiage in the HR software ecosystem.
Learn moreEmployers everywhere improve hiring efficiently and save money using iCIMS. Estimate the potential business value you can achieve.
Learn moreDive into the Class of 2023 Report highlighting this cohort’s expectations and where employers are willing — and able — to meet them.
Watch nowPartner with iCIMS to build the right strategies, processes, and experience to build a winning workforce.
Learn moreExpert guidance about recruitment solutions, changes in the industry, and the future of talent.
Learn moreThe iCIMS Talent Cloud delivers a secure, agile, and compliant platform designed to empower talent teams, job seekers, and partners with advanced data protection and privacy.
Learn moreView press releases, media coverage, and the latest hiring data. See what analysts are saying about iCIMS.
Learn moreiCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire, and advance the talent that builds a winning workforce.
Learn moreGet to know the award-winning leadership team shaping the future of the recruiting software industry.
Learn moreWe believe the future of work isn't something that "happens" to you. It's something you create. We actively create the future of work with our customers every day.
Learn moreiCIMS is committed to being a responsible and ethical corporate citizen, which is why Environmental, Social and Governance (ESG) initiatives are strategic imperatives.
Learn moreStreamline your tech stack and take advantage of a better user experience and stronger data governance with ADP and the iCIMS Talent Cloud.
Learn moreThe combined power of iCIMS and Infor helps organizations strategically align their business and talent objectives.
Learn moreOur award-winning partnership with Microsoft is grounded in a shared desire to transform the workplace and the hiring team experience.
Learn moreOur partnership with Ultimate Kronos Group (UKG) supports the entire talent lifecycle by bringing frictionless recruiting solutions to UKG Pro Onboarding.
Learn moreLet’s get in touch. Reach out to learn more about iCIMS products and services.
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The business case for building a diverse workforce is an easy one; numerous studies show that diverse teams compete better, innovate faster, and generate more revenue. The formula for building a diverse workforce, however, is less apparent.
One lesser known strategy? Soft skills verification.
When recruiters and hiring managers examine soft skills during the hiring process, they shift the focus from who the candidate is to what the candidate is capable of. This change in perspective reduces bias in the hiring process — the first step in promoting a diverse workforce.
The workplace continues to benefit from a focus on soft skills long after the hiring process concludes. When an organization identifies and improves their employees’ soft skills, they cultivate the behaviors necessary not only for diversity, but for inclusion.
In this post, we’ll discuss what soft skills are, how they bolster workplace diversity, and ways you can verify soft skills in your applicants and workers.
Before we consider how soft skills promote diversity, we need to lay some groundwork. What are soft skills? The Society for Human Resource Management defines soft skills as the behaviors, personality traits and work habits “that help people prosper at work.” These skills include collaboration, critical thinking, perseverance and communication.
It’s easy to imagine why these abilities matter. A worker may possess excellent “hard” skills: She may write complex code, design beautiful graphics, or construct fascinating data models. But without soft skills, this otherwise talented worker won’t live up to her potential. She may struggle with teamwork and hesitate to ask important questions. She may be disillusioned by constructive feedback.
As SHRM put it, soft skills are what helps people prosper. They guide how employees interact with their coworkers, their managers, their customers, clients, and vendors. All while representing their employer’s brand.
When employers emphasize soft skills, they promote diversity in two areas: in hiring and in culture.
A focus on soft skills when recruiting can help employers increase diversity by reducing bias. No hiring team is immune to bias — even those that are actively aware of its presence. To make matters more complicated, there are different kinds of bias to consider.
By asking candidates about their communication skills, evaluating their confidence, or inquiring about their problem-solving abilities, employers ensure they’re assessing candidates not by how they look or how they speak, but how they operate in a professional setting.
A focus on soft skills helps on a cultural level too. When recruiters factor soft skills into the hiring equation, they’re more likely to choose candidates who respect their fellow coworkers. These workers are more apt to value trustworthiness and integrity.
Once these candidates are on board, employers can continue to address soft skills, offering training on communication and other aspects of professionalism. The more these types of training are offered, the stronger a culture becomes. By hiring and encouraging workers who are predisposed to inclusion, employers create a strong culture that values everyone.
Employers can verify soft skills using a couple of different methods. The first and most obvious way is to ask candidates and workers about their abilities. In an interview, for example, a hiring manager may assess certain soft skills with related prompts or questions:
Employers can also take advantage of modern tools that create data-driven insights on workers’ soft skills. With solutions like iCIMS SkillSurvey, employers can ask job references to rate candidates’ behaviors relevant to specific jobs. Those who previously worked with a candidate are asked to provide feedback on how she treats co-workers, staff and others of different backgrounds, beliefs and gender. These assessments generate predictive insights that highlight candidates who will thrive — and make sure others do, too.
When employers take the time to verify candidates’ soft skills, they’re doing more than due diligence. A focus on soft skills helps to reduce bias and bolsters culture, all while ensuring the success of each individual worker. A handful of questions and prompts will help hiring managers probe candidates’ abilities. But employers can add tools like iCIMS SkillSurvey to their tech stack to make skills verification easier and more effective.
and receive free tips on how to attract, engage, hire, & advance the best talent.
Alex is well-versed in content and digital marketing. He blends a passion for sharp, persuasive copy with creating intuitive user experiences on the web. A natural storyteller, Alex highlights customer successes and amplifies their best practices.
Alex earned his bachelor’s degree at Fairleigh Dickinson University before pursuing his master’s at Montclair State University. When not at work, Alex enjoys hiking, studying history and homebrewing beer.
March 10, 2023 
6 min read
