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Create incredible candidate experiences that communicate your brand, mission, and values with recruitment marketing solutions.
Learn moreCommunicate effectively and efficiently with the candidates that can drive your business forward.
Learn moreSelect the right candidates to drive your business forward and simplify how you build winning, diverse teams.
Learn moreHelp your best internal talent connect to better opportunities and see new potential across your entire organization.
Learn moreCommunicate collectively with large groups of candidates and effectively tackle surges in hiring capacity.
Learn moreAccess tools that help your team create a more inclusive culture and propel your DEI program forward.
Learn moreRebound and respond to the new normal of retail with hiring systems that are agile enough to help you forge ahead.
Learn moreAccelerate the hiring of key talent to deliver point of care and support services that meet and exceed your promise of patient satisfaction.
Learn moreAttract and engage candidates with technical competencies, accelerate hiring for much-needed skills, and advance expertise within your valued workforce.
Learn moreSimplify how you recruit finance, insurance, and banking candidates with a unified platform built to match top talent with hard-to-fill roles.
Learn moreYour business strategy depends on your people strategy. Keep both in lockstep with the iCIMS Talent Cloud.
Learn moreBuild an engaging, high-converting talent pipeline that moves your business forward.
Learn moreDeliver the innovation your talent team needs, along with the global scale and security you demand.
Learn moreDeliver tailored technology experiences that delight users and power your talent transformation with the iCIMS Talent Cloud.
Learn moreThe #1 ATS in market share, our cloud-based recruiting software is built for both commercial and large, global employers.
Learn more Talk to salesAttract the best talent for your business with powerful, on-brand career websites that excite candidates and drive engagement.
Learn more Talk to salesCombine behavior-based marketing automation with AI insights to build talent pipelines, engage candidates with multi-channel marketing campaigns, and automatically surface the right talent for the job.
Learn more Talk to salesEmpower candidates with automated self-service, qualification screening, and interview scheduling through an AI-enabled digital assistant.
Learn more Talk to salesSimplify employee onboarding with automated processes that maximize engagement and accelerate productivity.
Learn more Talk to salesCompliment your sourcing and engagement efforts with award-winning lead scoring and advanced campaign personalization.
Learn more Talk to salesImprove employee experience, retention, and reduce internal talent mobility friction with the iCIMS Opportunity Marketplace.
Learn more Talk to salesVerify skills with game-changing levels of automation and simplicity to improve the quality of hire at scale.
Learn more Talk to salesModernize, streamline, and accelerate your communication with candidates and employees.
Learn more Talk to salesTransform the talent experience by showcasing your authentic employer brand through employee-generated video testimonials.
Learn more Talk to salesSimplify recruiting, dynamically engage talent, and reduce hiring bias with job matching and recruiting chatbot technology.
Learn more Talk to salesGet exclusive intel on industry and market trends along with expert one-on-one advice.
Learn more Talk to salesThe #1 ATS in market share, our cloud-based recruiting software is built for both commercial and large, global employers.
Learn more Talk to salesAttract the best talent for your business with powerful, on-brand career websites that excite candidates and drive engagement.
Learn more Talk to salesCombine behavior-based marketing automation with AI insights to build talent pipelines, engage candidates with multi-channel marketing campaigns, and automatically surface the right talent for the job.
Learn more Talk to salesEmpower candidates with automated self-service, qualification screening, and interview scheduling through an AI-enabled digital assistant.
Learn more Talk to salesSimplify employee onboarding with automated processes that maximize engagement and accelerate productivity.
Learn more Talk to salesCompliment your sourcing and engagement efforts with award-winning lead scoring and advanced campaign personalization.
Learn more Talk to salesImprove employee experience, retention, and reduce internal talent mobility friction with the iCIMS Opportunity Marketplace.
Learn more Talk to salesVerify skills with game-changing levels of automation and simplicity to improve the quality of hire at scale.
Learn more Talk to salesModernize, streamline, and accelerate your communication with candidates and employees.
Learn more Talk to salesTransform the talent experience by showcasing your authentic employer brand through employee-generated video testimonials.
Learn more Talk to salesSimplify recruiting, dynamically engage talent, and reduce hiring bias with job matching and recruiting chatbot technology.
Learn more Talk to salesGet exclusive intel on industry and market trends along with expert one-on-one advice.
Learn more Talk to salesHow a beloved restaurant hires 40,000+ annually with a great candidate experience.
Learn moreThousands strong, our global community of talent professionals includes creatives, innovators, visionaries, and experts.
Learn moreTogether we’re creating the world’s largest ecosystem of integrated recruiting technologies.
Learn morePartner with our global professional services team to develop a winning strategy, build your team and manage change.
Learn moreExplore our network of more than 300 certified, trusted third-party service and advisory partners.
Learn moreUncover unique market insights, explore best practices and gain access to talent experts across out library of content.
Get resourcesExpert guidance about recruitment solutions, changes in the industry, and the future of talent.
Learn moreStay up to date with the latest terminology and verbiage in the HR software ecosystem.
Learn moreEmployers everywhere improve hiring efficiently and save money using iCIMS. Estimate the potential business value you can achieve.
Learn moreDive into the Class of 2023 Report highlighting this cohort’s expectations and where employers are willing — and able — to meet them.
Watch nowPartner with iCIMS to build the right strategies, processes, and experience to build a winning workforce.
Learn moreExpert guidance about recruitment solutions, changes in the industry, and the future of talent.
Learn moreDeliver the innovation your talent team needs, along with the global scale and security you demand.
Learn moreView press releases, media coverage, and the latest hiring data. See what analysts are saying about iCIMS.
Learn moreiCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire, and advance the talent that builds a winning workforce.
Learn moreGet to know the award-winning leadership team shaping the future of the recruiting software industry.
Learn moreWe believe the future of work isn't something that "happens" to you. It's something you create. We actively create the future of work with our customers every day.
Learn moreiCIMS is committed to being a responsible and ethical corporate citizen, which is why Environmental, Social and Governance (ESG) initiatives are strategic imperatives.
Learn moreStreamline your tech stack and take advantage of a better user experience and stronger data governance with ADP and the iCIMS Talent Cloud.
Learn moreThe combined power of iCIMS and Infor helps organizations strategically align their business and talent objectives.
Learn moreOur award-winning partnership with Microsoft is grounded in a shared desire to transform the workplace and the hiring team experience.
Learn moreOur partnership with Ultimate Kronos Group (UKG) supports the entire talent lifecycle by bringing frictionless recruiting solutions to UKG Pro Onboarding.
Learn moreLet’s get in touch. Reach out to learn more about iCIMS products and services.
Learn moreRecruiting has become more challenging due to the increasing complexity of the hiring landscape. But new opportunities to engage candidates are emerging as well. Text chat and chatbots are now an important part of the recruiting process, as they can help to engage candidates more effectively and find talent more efficiently.
According to one survey, 43% of talent acquisition professionals had used text chat to engage candidates and applications, and 88% had reported positive feedback from applicants about the process.
But it can be challenging to keep track of recruitment chats over multiple channels. Furthermore, hiring managers, recruiters, and talent acquisition professionals can’t waste time chatting with candidates who aren’t a good fit, and candidates don’t want to spend time chatting with a recruiter who isn’t going to give them a position.
Thankfully, chat recruiting software makes the process easier for everyone.
Recruiting chat software refers to any software application that facilitates chat or text messaging engagement during the recruitment process. A recruiting chat software application could be part of an end-to-end recruitment platform, or it could exist as a stand-alone application that can be added to the recruitment process.
Many chat recruiting applications also include a chatbot feature. A recruitment chatbot—sometimes referred to as a “conversational agent”—is a software application that mimics human conversation during the recruiting process. Candidates may engage with the chatbot directly on a career site, asking it questions or selecting options to complete certain tasks.
Recruiting chat software centralizes chat and text messages between candidates and recruiters, so they can be accessed from a single location. It also facilitates the deployment of AI-powered recruitment chatbots that can answer frequently asked questions and even vet candidates, allowing them to move more seamlessly through the recruiting process.
Most recruiting chat software integrates with career sites. Recruiters can place a chat window on the site that visitors can interact with organically. This allows candidates to chat directly with a representative or chatbot while they are browsing positions on the site—there’s no need for them to send an email and wait for a response.
Recruiters and hiring managers can also use recruiting chat software to initiate conversations with candidates across various channels, including social media apps and SMS. This way, there’s no need to switch between services to engage candidates on the platforms they prefer most.
There are a few key benefits of using recruiting chat applications and chatbots. Namely, they can help recruiters:
Chat applications and chatbots improve the candidate experience by allowing candidates to communicate more naturally. Instead of drafting an email and waiting for a response, the candidate can chat with recruiters (or an AI) the same way they might send a text message to a friend. This is quickly becoming a normal exercise in the recruiting process.
Recruiting chat software also creates a written record of communication between employers, recruiters, hiring managers, and their candidates. Recruiters can refer to the chat log to ensure they’ve sent candidates information or that they’ve communicated their value proposition effectively.
A chatbot is a computer program that’s designed to mimic regular human conversation. They can be installed to function on a website, but they can also be used through other communication channels like SMS and social media messaging services.
Whereas a regular chatbot may allow the user to ask questions and receive pre-programmed answers, an AI-powered chatbot interacts more organically. Users can chat with an AI-powered chatbot in the same way they communicate with a human through a regular chat program. The AI will interpret the text, then provide the most logical answer, such as the answer to a question or a link to a useful resource.
Recruiting chatbots may be linked to a knowledge database to allow candidates to get their most basic questions answered without the need for an employee to step in. With the right software, you can even deploy chatbots that facilitate many of the steps in the recruiting process, such as accepting candidates’ resumes and learning about their backgrounds.
Your recruiting chat and chatbot software should work seamlessly with other recruiting and HR applications in your technology stack. For example, if you have a tool for producing career sites, it should be easy to install a chat or chatbot feature into the backend of each site while it’s created.
You should also look for chat software that includes the following features:
Keep in mind that chat software should enhance the candidate experience and serve as an option for engaging candidates. Some candidates may still want to engage via email, while others may wish to use multiple channels at different stages of the recruiting process. Use a chat system that integrates with your applicant tracking system, so you can document all that information and keep it centralized.
The iCIMS talent acquisition software includes all the features you need to attract, engage, hire, and advance your candidates, including chat and text recruiting features. Create powerful career sites to attract potential hires, then engage them with AI-powered chatbots that guide them through the process and answer their most pressing questions.
iCIMS recruiting chat solutions shorten time-to-hire and cut costs, enabling you to reach recruitment goals faster. Candidates will also be impressed by the ability to pursue career opportunities on their favorite channels and through their smartphones, no matter where they are.
To learn more about iCIMS Talent Cloud and our chat-based recruitment solutions, book a demonstration today.