In the recruiting process, attracting great candidates, managing their experiences, and hiring them are only parts of the process. Once a candidate has been selected, they must go through employee onboarding.
Here is everything you need to know about the employee onboarding process, and how specialized software can make the process a better experience.
Employee onboarding is the process of officially integrating a new employee into a company. In addition to equipping new hires with the tools necessary to succeed in their new position, a successful onboarding program provides new hires with the resources to become fully engaged and culturally aware members of a productive workforce. It involves acquainting the new employee with the company’s culture, policies, and the employee’s responsibilities in their new position, as well as logging the employee on the company roster, including the employee in the payroll system, and signing the employee up for company benefits.
Employee onboarding also requires new hires to fill out a significant amount of paperwork as part of their initial orientation. This can be a cumbersome process, especially if that paperwork must be printed and filled out by hand. Some of those features remain today, but they are often facilitated by software applications that make the process easier.
Some onboarding processes can last as long as 12 months, depending on the company and the role. It is a comprehensive process that introduces and orients the employee to their new position, and it is not considered complete until they are proficient at their job.
In the past, employee onboarding often involved giving the employee a welcome packet, which they would read and then answer questions about, or walking the employee through training sessions throughout their onboarding process. Today, companies can use specialized software to track, record, and manage the employee onboarding process, making it easier and more productive.
Employees need to start on the right foot when they get hired, as their initial experience with a company can impact their job performance moving forward. A strong onboarding experience can ensure the employee becomes productive in their role faster, and it can help them avoid some of the anxiety that often accompanies the new employee experience.
A good onboarding experience also affects employee longevity.
“According to an article by SHRM (the Society for Human Resource Management), 69% of employees are more likely to stay with a company for three years if they have a great onboarding experience.”
“Furthermore, organizations with a standardized onboarding process experience 50% higher levels of productivity from new staff members.”
While every organization has different onboarding techniques, the important thing to remember is that the faster a new hire feels welcome and prepared for their new job, the faster that employee will be able to contribute to the company’s overall success. As SHRM points out, employees who are onboarded using the sink-or-swim technique often struggle to figure out what is expected and how they can be successful in their new workplace.
Once the paperwork is completed and the employee is officially a part of the organization, they have their first day of work. Their first day is the beginning of the onboarding process.
On the first day, the new employee will be introduced to their key objectives as well as the expectations that have been placed upon them. They’ll meet their coworkers and get to know the people with whom they’ll be working directly to accomplish their objectives. The first day is also an important step in acclimating the employee to the company’s culture, daily operations, office rules, and other important topics.
During the first week and subsequent months, the employee will be trained further on their role and given responsibilities. The hiring team, management team, or the HR department will check in periodically with the employee to determine how well they are progressing. Often, it’s during this time that the new employee will work under a mentor or a direct supervisor responsible for their training.
By the end of the first year, the new employee should reach full productivity in their role. They should be prepared to take on new challenges and develop their skills further. From this point, most companies focus on employee retention efforts and continuing skills development to make their employees more successful in the future.
A well-managed onboarding program is both well thought out and coordinated. The most important thing to remember is that onboarding is not one-size-fits-all. Different employees, depending on the level of their career, job function, geographic or cultural influence, etc., will require different onboarding techniques to ensure success. Although onboarding programs vary greatly from organization to organization, there are several overarching characteristics present in all well-managed onboarding programs.
One of the most important elements of a successful onboarding program is to focus on the new hire’s experience. The onboarding experience must be enriching, yet simple. To accomplish this, onboarding requirements like forms and manuals should be presented as a clear and self-explanatory task-driven workflow.
In addition to this, successful onboarding programs:
At a macro level, many elements of the onboarding process are relatively standardized. For example, everyone in the company needs to complete the general paperwork and company trainings. New hires must be prepared with an understanding of the company overall. Such standard elements may include:
The micro-elements of the best onboarding programs include items specific to the employee’s department, function, and/or location. To help understand why this matters, think for a second about the differences between departments of a well-known organization, such as a large automaker. In such a scenario, would it make sense to onboard a person to the finance team in the same way as one would onboard a mechanic? Some examples of elements included in an individualized onboarding program include:
Employee onboarding software is a technology solution that makes integrating new employees into their position within a company smoother and more efficient. Many of the most successful organizations have automated their onboarding programs with employee onboarding software to streamline their talent acquisition initiatives and increase their return-on-investment. The software used to automate onboarding programs helps to reduce costs while improving employee retention and productivity in the long run. Most employee onboarding software is now cloud-based and includes a digital dashboard that enables talent acquisition teams and managers to track and communicate about a new employee’s progress.
Employee onboarding software also includes tools to make the menial tasks of onboarding more streamlined. HR personnel can use the software to automate menial tasks, such as filing tax documents, so they can focus on more important aspects of the onboarding experience, such as the employee’s progress toward full productivity and their understanding of the company’s culture.
Overall, employee onboarding software enables the HR team to track the entire onboarding process, from the moment an employee is hired to the point they become proficient in their role, and beyond.
Employee onboarding software almost always comes into the picture toward the end of the recruiting process, after a candidate has been hired by the company. Once an applicant has been accepted, their information can be transferred or imported into the onboarding software so they can begin their onboarding journey.
Most employee onboarding software integrates with other human resource management systems, such as:
With the right solution, companies can even integrate their onboarding software with their recruiting tools, enabling a seamless transition from candidacy to onboarding.
Best-in-class onboarding software includes easy-to-use templates for onboarding, task management tools, and automated messages including risk alerts and triggered emails. For the new employee, the onboarding solution may include dashboards that enable them to interact with the software through a secure portal. This allows them to complete onboarding tasks, so they are tracked and recorded.
Many organizations struggle with onboarding, and with hiring in general. Companies that hire seasonal employees need to move through the onboarding process quickly and efficiently. Organizations with a high turnover rate, such as the retail industry, need to be able to fill roles quickly and reduce their time to reach productivity as much as possible.
Employee onboarding software helps by automating the burdensome tasks that get in the way of the real work of onboarding, such as filing tax documents. It creates a clear list of tasks that must be completed, so every stakeholder can have a clear understanding of where each new employee is in their process.
More importantly, this type of software provides the HR team and the new employee with a transparent and standardized process for incorporating new employees, which saves time and creates a consistent experience for everyone in the company. With a standardized process, the company can collect data on the onboarding process to spot trends and make incremental improvements. It’s also easier for the new employee, as they can rely on the software to guide them through their experience.
Most onboarding software helps with compliance obligations as well. The best solutions include tools for the automated preparation, signing, and management of government forms. This reduces risks and ensures no documents or important information is lost.
At a minimum, an employee onboarding solution should include features that enable a company to do the following:
The best solutions allow for complex integrations into your existing HR software. You should also be able to track the onboarding process across multiple systems, including human capital management and payroll software. This enables the new hire’s records to be moved easily into other systems after they are hired.
To establish the return on investment, one can look at the possible returns for a hypothetical company with 200 employees. Assuming average turnover and growth, the cost of onboarding new employees manually is approximately $102,000 per year.
By automating the onboarding process, this sample company realized a return on investment of more than $79,000 per year!
How is that possible, you ask? First, by automating the onboarding process, the company eliminated all costs associated with mailing. Electronic forms, like the W-4 and I-9, have been automated reducing the document preparation and processing time.
Second, the logistics, such as coordinating desk set up, supply orders, and IT requests, have also been automated, reducing time spent and thereby the costs associated with these tasks. Just those changes alone reduced the hypothetical company’s onboarding cost per hire by half.
While the numbers used in the calculations below may vary from organization to organization, the point is clear–automating the onboarding process saves an organization a significant amount of time and money.
iCIMS’ Onboarding expedites the onboarding process through automated onboarding processes, templates, tasks, and electronic forms. Track the entire onboarding process across multiple systems and integrate your onboarding software seamlessly with your other HR solutions.
The onboarding process should be exciting and engaging. iCIMS takes care of all the heavy lifting, so you can focus on bringing your new employee into the fold.