Customer success stories

Novant Health

How one healthcare provider digitally transformed talent acquisition

Winston-Salem, NC
Company size:
iCIMS products:
Applicant tracking system
Employee onboarding
Novant Health logo within teal circle

Novant Health brings together world-class technology and clinicians to provide remarkable care — a simpler, more convenient and affordable experience — to more than four million patients annually. It encompasses approximately 30,000 employees, including 1,600 physicians across an integrated network of 15 medical centers and hundreds of outpatient facilities and clinics in Virginia, North Carolina, South Carolina, and Georgia.

Novant Health’s mission to support communities is entirely dependent on its team of talent acquisition specialists to hire between 6,000 and 7,000 team members each year. This responsibility was only going to get more complex and challenging as the chronic shortage of qualified healthcare increases, and the US population continues to age and expand their healthcare needs.

Novant Health's approach

Novant Health switched from their legacy ATS to iCIMS’ Applicant Tracking solution to improve the experience for both candidates and hiring managers, gain better access to data to improve recruitment, and support their strategic vision to transform HR.

A mother and daughter visiting a doctor at a Novant Health facility

drop in new hire and onboarding time


annual savings with iCIMS' Onboarding


overall application rating noted as simple, transparent, and easy to complete

With iCIMS, Novant Health can:

Check mark in teal circle.

Keep a pulse on system performance

Cloud-based platform that is completely configurable and scalable, without the need for costly and time-consuming code changes. Access is intuitive, immediate, and available 24/7/365.

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Leverage candidate pools

Automation engages and fills pipeline of qualified candidates.

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Eliminate manual paper processes

The integration between iCIMS and OnBase (a document repository) enables candidates to complete their administration tasks in minutes. Candidates can also keep track of tasks via an onboarding portal.

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Improve retention with key metrics

Recruiting KPIs including time to fill, time to hire, and time to onboard are combined with HR data to provide a comprehensive view that helps improve employee retention and engagement.

With iCIMS we’ve transformed and automated onboarding to eliminate waste and create a world class, consumer-grade experience for our new team members.

Director of HR Technology, Novant Health

Learn more about how iCIMS' Talent Cloud can help you attract, engage, hire, and advance the best talent.

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