- iCIMS system recognized for optimizing customer satisfaction, helping land notable international award! -
MATAWAN, N.J. (July 30, 2013) – After more than a decade winning awards in numerous national competitions for excellent customer service, iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions for growing businesses, has further expanded their geographical reach. The company has been named a Silver winner for “Most Customer Friendly Company of the Year” in the Best in Biz International awards competition for its customer engagement platform.
“We are so proud that the superb customer experience we have worked so hard to create at iCIMS has been recognized internationally. Launching a client-friendly, well-received customer service system was a passion project for us,” said iCIMS Chief Operating Officer and iCARE Customer Service Ambassador, Adam Feigenbaum, “Providing unsurpassed customer service is job number one at iCIMS. That’s why we continually assess what we are doing and try and find ways we can do it better. A year ago we set out to revamp the way we handle customer inquiries. The results of much hard work, time spent listening to clients, and innovative thinking has paid off in more ways than we could have imagined.”
iCIMS’ customer engagement platform has been optimized for efficiency. Without ever having to leave their iCIMS Talent Platform, a customer can now access the iCIMS Care site, including a robust ticketing system, to submit inquiries and feedback to the Customer Success department in seconds.
“Our new system has led to greater customer satisfaction,” continued Feigenbaum, “The feedback from customers has been overwhelmingly positive. It’s also optimized efficiencies for our iCIMS Help Desk staff, so it’s been a win-win all around.”
Best in Biz International honors companies, teams, executives, and products worldwide for their business successes. Winners are judged by members of top-tier newspapers, business, finance and technology publications, broadcast outlets, and industry analysts. Companies that join iCIMS in the awards program’s winner circle include Coupa, Procter & Gamble, and Dell.
2013 has been a banner year for iCIMS. Recently, the company won Bronze in the American Business Awards for “Customer Service Department of the Year,” earned another Bronze at the Stevie Awards for “Customer Service Department of the Year,” and made it to the top three ranking in HRO Today magazine’s “Baker’s Dozen Customer Satisfaction Ratings: Talent Management Software,” a coveted customer satisfaction survey.
To learn even more about iCIMS’ award-winning customer service, visit http://care.icims.com/.