Customer success stories

YMCA of Greater Seattle

How a leading nonprofit organization increases productivity

Seattle, WA
Company size:
iCIMS products:
Applicant tracking system

The YMCA of Greater Seattle is the Pacific Northwest’s leading nonprofit organization, reaching more than 253,000 people with more than 3,000 employees across 13 branches, two overnight camps, and more than 200 program sites.

In early 2018, the almost 150-year-old organization embarked on transforming its HR function over the coming two years, including consolidating the decentralized recruiting efforts of its 300 hiring managers in 13 branches under the corporate office.

YMCA employee high fives young child at an outdoor event

Seattle Y's approach

To support its new centralized structure, scale with its changing needs, find ways to reduce candidate drop off, and cut down time to fill and time to apply, the Seattle Y engaged iCIMS’ Premium Success support program to increase platform productivity, drive adoption, and maximize their return on investment.

iCIMS Premium Success provides a higher level of support to organizations with complex and unique hiring needs with a dedicated technical resource and 24×7 support, as well as annual system health checks.

With iCIMS, Seattle Y can:

Check mark in teal circle.

Improve the mobile application process

iCIMS found that the majority of applicant drop-off occurred when candidates applied with mobile devices. The Seattle Y improved the candidate experience by removing steps, such as requiring a cover letter and desired salary, and using dropdown lists instead of long, free-text boxes, which are difficult to fill out on a mobile device. In less than four months, completed applications on mobile devices increased from 10% to 23%.

Check mark in teal circle.

Restructure the organization's recruiting platform

iCIMS overhauled and restricted the hiring manager’s level of access in the platform. While hiring manager login groups were previously organized by location, iCIMS helped the Seattle Y centralize the process and gave all hiring managers the same level of access to candidate information, preventing any compliance issues.

Check mark in teal circle.

Integrate other recruitment and HR solutions

iCIMS consulted with the organization to help move away from a manual reference checking process to an automated integration with partner solution, Checkster. With Checkster, the reference checking process is entirely online, saving recruiters up to an hour per candidate. Because of the iCIMS integration, the Seattle Y’s recruiters and hiring managers can see each candidate’s references within their candidate profile, eliminating the need to log in to different systems.

3 mins

application time, down from 30 minutes


reduction in incomplete applications

We created a strong partnership with iCIMS. Having someone that knows our story and what we’re working toward saves time and money. iCIMS has helped us make amazing progress, and I don’t think I could have done it without our customer success manager.

Senior Talent Acquisition Manager, Seattle YMCA

Learn how iCIMS can help you drive ROI

Thank you for your interest in iCIMS. A Sales representative will be in touch with you shortly.