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Customer success stories

AmTrust Financial

How a multinational insurance firm switched to best-in-class recruitment and saved $13M

New York, NY
Company size:
iCIMS products:
Applicant tracking system

AmTrust Financial logo within teal circle

AmTrust Financial, a multinational property and casualty insurer specializing in coverage for small to mid-sized businesses, was founded in 1998 and expanded rapidly through organic growth and more than 40 acquisitions, becoming a Fortune 500 firm with $6.7 billion in revenue and 7,000 employees across 70 countries.

AmTrust’s manual recruitment processes and disparate HR systems were unable to support its expansive growth. In fact, by 2015, AmTrust was spending $16 million with staffing agencies to source and hire talent and taking more than 80 days to fill open positions.
In 2016, AmTrust strongly considered using Workday’s native recruiting module for their hiring needs. It was a sensible option, at least on paper: the rest of the business was already on Workday. But having used the less ideal option for years, AmTrust wanted a more mature applicant tracking system and opted for the iCIMS Talent Cloud instead.



Savings in recruitment costs


Growth in talent pipeline


Decrease in time to fill

With iCIMS, AmTrust can:

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Deliver a great candidate experience

By requesting only essential information from candidates, such as name, address, and phone number, AmTrust streamlined its application process.

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Configure for each hiring type

Created three unique career portals for external, internal, and agency-based candidates, enabling candidates to move through the entire application process without any manual recruiter work prior to final decision.

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Integrate seamlessly with Workday to save time

Candidate and new hire data is now transferred throughout the entire application process until the completion of onboarding. This ensures data accuracy and saves time by connecting recruiting and HR systems.

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Report to drive improvement

Recruiting and hiring managers can make data-driven decisions and keep leaders informed by automatically running key report like time to fill, background check status, hires by location, number of daily hires, open/closed requisitions per month, and interviews per month.

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Improve productivity

Through iCIMS’ marketplace, recruiters access multiple systems with one login, eliminating the toggling between disparate systems. Workflow automation like notifications for every action significantly improve the recruitment team’s productivity.

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Scale globally

By enabling more candidates around the world to see job board listings.

Seamless integration

With iCIMS and Workday seamlessly integrated and recruitment processes built to scale, AmTrust is now focusing on supporting its international expansion. As Bowen explains, “We have a great foundation. We’ve accomplished the things we have set out to accomplish as far as the build; now, it’s about AmTrust talent acquisition 2.0.”

Laptop screen showing iCIMS and Workday integrated software

We chose iCIMS to streamline the organization’s recruitment strategy because we needed a system that understood modern-day recruiters and prioritized recruitment. With iCIMS, our candidate experience is a thousand times improved.

Vice President of Talent Acquisition, AmTrust Financial

Learn more about how iCIMS' Talent Cloud can help you attract, engage, hire, and advance the best talent.

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