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Customer Success Stories

Modern Retailer Keeps Employee Turnover Low, Maintains Beloved Brand

INDUSTRY:
Retail

HEADQUARTERS:
Minneapolis, Minnesota

NUMBER OF EMPLOYEES:
980

iCIMS CLIENT SINCE:
2008

iCIMS PRODUCTS:
Recruit & Connect

RECOGNITION:
Certified by the Great Place to Work Institute®

KEY METRICS:
>15% employee turnover

Founded in 1980, Room & Board is a privately-held retailer of American-crafted modern home furnishings, with more than $400 million in revenue, 980 associates across 16 locations and two distribution centers.

Room & Board has trusted iCIMS Recruit as its talent acquisition platform for more than a decade, and according to Great Place to Work Institute®, is one of the nation’s best workplaces. With leads intrigued by the brand and company culture, Room & Board receives a high-volume of qualified applicants – but previously did not have a strategy in place to stay engaged when openings were not readily available. So, in 2017 it implemented iCIMS’ candidate relationship management solution, Connect.

iCIMS Connect enables the team of four recruiters to nurture a pipeline of qualified talent by engaging leads with company news and updates and sharing relevant positions as they become available. Connect also allows Room & Board to further promote its employer brand in different markets throughout the country.

Having previously managed its pipeline using manual spreadsheets, Connect has greatly increased productivity across the team, while also automating the process of crafting and sending individual emails to leads which saves a significant amount of time.

BUILT A HEALTHY PIPELINE OF TALENT

APPLICATION TIME CUT IN HALF

15% EMPLOYEE TURNOVER RATE (INDUSTRY STANDARD 59%)

“Not only does our team appreciate the streamlining we have done, but the higher organization also recognizes how we’ve structured our workflows to better meet our needs today and for the future. With iCIMS Connect, we’re managing things collectively. It’s all in one system. It’s all about timing and staying engaged with candidates.”

Lynda Whittemore,
Talent Acquisition Manager