Customer success stories

HD Supply

How an enterprise-sized distribution company built a talent acquisition platform that supports success

Atlanta, GA
Company size:
Industrial distributor
iCIMS products:
Candidate relationship management
Applicant tracking system
CareerBuilder Employment Screening

HD Supply is one of the largest industrial distributors in North America, with approximately 260 locations across 36 states and six Canadian provinces.

Founded in 1974, the company provides a broad range of products and value-added services specializing in maintenance, repair and operations, and residential and non-residential construction sectors.


locations in the U.S. and Canada


knowledgeable associates



HD Supply's approach

HD Supply’s previous applicant tracking system (ATS) was not intuitive, lacked good customer service, and didn’t integrate well with other HR technologies.

With jobs to fill in hundreds of locations around North America, HD Supply’s team chose the iCIMS Talent Cloud to revamp their hiring process.

HD Supply recruiter conducting an interview in an office
Parked HD Supply truck with a smiling driver inside

Engaging passive job seekers

With a large population of hourly workers, HD Supply faces unique hiring challenges. Warehouse workers are HD Supply’s most in-demand role; however, truck drivers are their hardest role to fill.

Creating a strong pipeline of passive leads to source from when the time is right was crucial to HD Supply’s success. By providing regular updates on company news and information, HD Supply cultivates relationship with candidates who are already familiar with its brand.

Our recruiters used to log into several different portals. Now with iCIMS, all our systems are within one platform, with one login. This saves our team a lot of time every day and makes training new associates much easier.

Former Sr. Manager of Talent Acquisition, HD Supply

Prescreening candidates

HD Supply uses CareerBuilder Employment Screening for background and drug screening. Candidate profiles are automatically updated as soon as the background check has processed, with a link to the full report.

“Because CareerBuilder Employment Screening plays such an important role in our hiring process, it is essential that we have it as part of the iCIMS workflow,” said former Senior Manager of Talent Acquisition, Brenton Jones.

HD Supply employees in a shared office environment
A group of HD Supply employees laughing and smiling in a warehouse setting

Building strong data security

To protect this sensitive data, HD Supply launched a project to revamp and improve the security of how personal information is stored and transferred in their HR systems.

When the CareerBuilder Employment Screening background check is complete, each candidate’s personal information is encrypted and fed into the iCIMS Talent Cloud.

“Now when a candidate gives us their social security number and other personal information to register for their background check, that is the first and last time the candidate needs to fill out that information,” explained Jones.

Checking for soft skills

HD Supply checks three to five references before expending a job offer. Reports from SkillSurvey provide a summary of the reference ratings for each of the competency areas, including things like professionalism, interpersonal skills, problem-solving, adaptability, and personal value commitment.

For leadership and management roles, references also provide feedback on a candidate’s leadership and ability to manage others.

2 HD Supply employees wearing masks and looking at a tablet in a warehouse.

iCIMS is the center of our recruiting world. If a software provider doesn’t integrate with our core system, we would have a lot of manual data entry. The iCIMS Marketplace helps us easily identify the best technology for our recruiting needs.

Former Sr. Manager of Talent Acquisition, HD Supply

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