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Staffing its network of hospitals and clinics requires Infirmary Health to hire approximately 1,400 people per year. Competition for healthcare talent is intense in Alabama, particularly amid a national nursing shortage.
But the HR team’s efforts were hindered by the limited interface and reporting capabilities of its previous talent management system, HealthcareSource. Hiring managers, already balancing demanding clinical responsibilities, also needed better visibility into candidate progress and clearer communication with recruiters.
Infirmary Health’s team uses ICIMS for complex reporting and dashboards to keep executives and hiring managers informed about hiring progress. The team tracks metrics including time to fill, open and closed requisitions, and employee retention.
Custom dashboards give hiring managers an at-a-glance view of their recruiting pipelines, while timestamped candidate activity makes it easier for recruiters and department leaders to stay aligned.
ICIMS has brought great value to our organization through transparency and its ease of use.
Ivy Singley, Director of Talent Acquisition and Workforce Development
Infirmary Health also uses ICIMS Text Engagement to modernize candidate communications. The team can send interview reminders, follow up on emails, provide background screening and drug testing reminders, and help new hires complete paperwork digitally.
Texting is especially valuable for reaching nurses, whose schedules and responsibilities can make email communication slower and more difficult. “Nurses spend their day at the bedside. They also work different hours than a typical corporate job. So, texting has been crucial to communicate with them,” says Infirmary Health’s employment services manager.
Our applicants immediately had access to a system that was more intuitive and easier to use. Our hiring manager and recruiter experiences have changed for the better.
Employment Services Manager, Infirmary Health
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