Customer success stories

Encompass Health

How a network of inpatient rehabilitation hospitals uses reference checks to determine top performers who are likely to stick around long-term. 

Birmingham, Alabama
$2 billion
iCIMS products:

One of the nation’s largest healthcare providers specializing in rehabilitation, Encompass Health is growing fast. With 35,000 employees spread across 100 hospitals, and new hires joining all the time, hiring never stops.

But it’s not just about speed. Finding strong performers who are more likely to stay longer helps the organization provide excellent patient care.

Encompass Health’s approach

With so many recruiters managing so many candidates, it was hard for Encompass Health’s talent acquisition team to make sure everyone consistently followed the same processes. The team chose iCIMS SkillSurvey for its reference checking process, which includes ratings of job competence from those who have worked with the job candidate in the past.

Encompass Health team
Encompass Health nurses assist patient

The results

Encompass Health created a uniform, scalable hiring process that uses reference checks to better predict which candidates are most likely to perform better and stay with the organization longer.

Recruiters reduced time spent on reference checking by 92%. Additionally, a validity study determined that reference checks helped the team predict and reduce turnover by more than 17% in two years.

<1 day

References respond in less than one day


Less time spent on reference checking


Reduction in turnover in two years

Hiring manager satisfaction is through the roof. Recruiters are sending hiring managers higher quality candidates and taking up less of their time.

Director of Talent Acquisition, Encompass Health

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