- Solutions
- Products
- Community
- Resources
- Company
Create incredible candidate experiences that communicate your brand, mission, and values with recruitment marketing solutions.
Learn moreCommunicate effectively and efficiently with the candidates that can drive your business forward.
Learn moreSelect the right candidates to drive your business forward and simplify how you build winning, diverse teams.
Learn moreHelp your best internal talent connect to better opportunities and see new potential across your entire organization.
Learn moreCommunicate collectively with large groups of candidates and effectively tackle surges in hiring capacity.
Learn moreAccess tools that help your team create a more inclusive culture and propel your DEI program forward.
Learn moreRebound and respond to the new normal of retail with hiring systems that are agile enough to help you forge ahead.
Learn moreAccelerate the hiring of key talent to deliver point of care and support services that meet and exceed your promise of patient satisfaction.
Learn moreAttract and engage candidates with technical competencies, accelerate hiring for much-needed skills, and advance expertise within your valued workforce.
Learn moreSimplify how you recruit finance, insurance, and banking candidates with a unified platform built to match top talent with hard-to-fill roles.
Learn moreYour business strategy depends on your people strategy. Keep both in lockstep with the iCIMS Talent Cloud.
Learn moreBuild an engaging, high-converting talent pipeline that moves your business forward.
Learn moreDeliver the innovation your talent team needs, along with the global scale and security you demand.
Learn moreDeliver tailored technology experiences that delight users and power your talent transformation with the iCIMS Talent Cloud.
Learn moreThe #1 ATS in market share, our cloud-based recruiting software is built for both commercial and large, global employers.
Learn more Talk to salesAttract the best talent for your business with powerful, on-brand career websites that excite candidates and drive engagement.
Learn more Talk to salesCombine behavior-based marketing automation with AI insights to build talent pipelines, engage candidates with multi-channel marketing campaigns, and automatically surface the right talent for the job.
Learn more Talk to salesEmpower candidates with automated self-service, qualification screening, and interview scheduling through an AI-enabled digital assistant.
Learn more Talk to salesSimplify employee onboarding with automated processes that maximize engagement and accelerate productivity.
Learn more Talk to salesVerify skills with game-changing levels of automation and simplicity to improve the quality of hire at scale.
Learn more Talk to salesModernize, streamline, and accelerate your communication with candidates and employees.
Learn more Talk to salesTransform the talent experience by showcasing your authentic employer brand through employee-generated video testimonials.
Learn more Talk to salesSimplify recruiting, dynamically engage talent, and reduce hiring bias with job matching and recruiting chatbot technology.
Learn moreStreamline and centralize your HR tech stack with configurable, flexible, secure and reliable integrations.
Learn moreHow a beloved restaurant hires 40,000+ annually with a great candidate experience.
Learn moreThousands strong, our global community of talent professionals includes creatives, innovators, visionaries, and experts.
Learn moreTogether we’re creating the world’s largest ecosystem of integrated recruiting technologies.
Learn morePartner with our global professional services team to develop a winning strategy, build your team and manage change.
Learn moreExplore our network of more than 300 certified, trusted third-party service and advisory partners.
Learn moreUncover unique market insights, explore best practices and gain access to talent experts across out library of content.
Get resourcesExpert guidance about recruitment solutions, changes in the industry, and the future of talent.
Learn moreStay up to date with the latest terminology and verbiage in the HR software ecosystem.
Learn moreEmployers everywhere improve hiring efficiently and save money using iCIMS. Estimate the potential business value you can achieve.
Learn moreDive into the Class of 2023 Report highlighting this cohort’s expectations and where employers are willing — and able — to meet them.
Watch nowPartner with iCIMS to build the right strategies, processes, and experience to build a winning workforce.
Learn moreExpert guidance about recruitment solutions, changes in the industry, and the future of talent.
Learn moreDeliver the innovation your talent team needs, along with the global scale and security you demand.
Learn moreView press releases, media coverage, and the latest hiring data. See what analysts are saying about iCIMS.
Learn moreiCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire, and advance the talent that builds a winning workforce.
Learn moreGet to know the award-winning leadership team shaping the future of the recruiting software industry.
Learn moreWe believe the future of work isn't something that "happens" to you. It's something you create. We actively create the future of work with our customers every day.
Learn moreiCIMS is committed to being a responsible and ethical corporate citizen, which is why Environmental, Social and Governance (ESG) initiatives are strategic imperatives.
Learn moreStreamline your tech stack and take advantage of a better user experience and stronger data governance with ADP and the iCIMS Talent Cloud.
Learn moreThe combined power of iCIMS and Infor helps organizations strategically align their business and talent objectives.
Learn moreOur award-winning partnership with Microsoft is grounded in a shared desire to transform the workplace and the hiring team experience.
Learn moreOur partnership with Ultimate Kronos Group (UKG) supports the entire talent lifecycle by bringing frictionless recruiting solutions to UKG Pro Onboarding.
Learn moreLet’s get in touch. Reach out to learn more about iCIMS products and services.
Learn more
September 25, 2018 
3 min read
Recruitment is complex, and every business has unique demands and requirements. The ideal recruiting software provider offers flexibility in their customer service model with options to help you gain efficiencies and support your specific needs. While the market is flooded with solutions that function similarly, customer service and the experience each vendor offers is often what differentiates the best from the rest.
Working with a recruitment software vendor that offers a top-notch service experience is more important for certain organizations than others. These include organizations that:
These organizations require weekend hiring or are “always online” and monitoring system performance. Due to the nature of their business, they demand a higher availability than a lackluster or basic customer service experience would be able to support.
When evaluating a recruitment software solution, consider the vendor’s service model and how they intend to help you do your job better. Look for a vendor who promises to support your unique business needs, guarantees the highest level of system availability and is focused on maximizing the value you see from the software.
For example, good customer service includes access to online resources, an online community and online case management as standard offerings. You should have access to 24/7 support if you require non-stop coverage. Good customer service also includes designated resources from your first interaction and throughout your experience. Whether this includes an account manager, help desk, or trainer you should never feel alone with your recruitment software solution.
Whether you need guaranteed quick response times, support ensuring your system is being used to its fullest potential or better outcomes to grow your business, your recruitment software provider should have the customer service representatives and processes in place to meet these requirements. Find a vendor who takes customer service seriously and is recognized for their achievements by third-party organizations.
Recruiting is a front-office function that impacts your overall corporate brand. Today’s candidates expect the same streamlined experience that they get when interacting with your brand as a customer when they are considering a career in your organization. The most progressive companies recognize this and invest in dedicated talent acquisition solutions that offer a higher level of support, so they can deliver an appearing and efficient B2C-like experience throughout their hiring process.
The war for talent is hard enough without having to worry about your recruiting solution functioning or your system being used effectively. With the right support, your business will see increased productivity, greater adoption, and more ROI from your recruiting solution. Great companies are built by great people, so you need a software solution that makes it easy to find and hire the best. Consider how investing in your customer service experience is an investment in better business outcomes.
Take this opportunity to evaluate the customer service you receive from your recruitment software provider and how well they support your evolving business needs. If your provider does not offer the elevated system availability or 24/7 access to customer service representatives you need, it may be time to shop for a new solution. Recruitment is complex but getting the support you need does not have to be.
