How a mortgage hires talent needed to fuel its rapid growth

Headquarters:
Corona, CA
Founded:
2001
Revenue:
$500M
Company size:
2,700
Industry:
Finance
iCIMS products:
Applicant tracking system
Offer management
Employee onboarding

Paramount Residential Mortgage Group (PRMG) focuses on providing home loans to underserved communities. Since opening its doors in 2001, PRMG’s team has grown to more than 2,700 employees at 250 locations across the United States.

PRMG’s previous applicant tracking system wasn’t built for scale, creating challenges and inefficiencies throughout the hiring process. Branch managers tracked candidates in spreadsheets, wrote job offers in Microsoft Word, and manually reported what little data they could.

Growing quickly, PRMG needed more than an ATS — it needed an AI hiring platform that could make talent acquisition easier and more efficient.

88%

drop in application time

50%

more applicants per month

83%

faster to create job offers

Scaling by streamlining

PRMG partnered with iCIMS to streamline its hiring process and reporting capabilities. This gave an already fast-growing company the ability to scale up even faster when the need arose.

“We were averaging about 125 hires per month,” saying the director of human resources at PRMG. “That grew to 250 new hires per month overnight when mortgage rates collapsed. Had we not implemented the iCIMS, I don’t know how we would have handled that.”

Overhauling the job offer process

PRMG hires for a variety of positions, but its sales and B2B account executives are the most challenging roles to fill. These are licensed positions, meaning they don’t make a set hourly wage or salary. Job terms include a variety of guarantees, performance goals, earning tiers, and bonuses.

Before moving to the iCIMS, hiring managers wrote each job offer letter individually in Microsoft Word, a process that took 45 minutes to an hour and was prone to error.

Now, hiring managers fill out the details of the job offer and choose a template. Candidate details and terms are populated automatically. The offer then moves to approvals, which is also automated, before its sent to candidates. The entire process takes between 5 and 10 minutes.

With iCIMS ATS, we’ve eliminated most of our manual tasks. We sit back and watch the system track our applicants for us.

Director of Human Resources, PRMG

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