2026 IDC SaaS Customer Satisfaction Award

ICIMS received a new award in talent acquisition

Customers rated ICIMS above the overall vendor average, which we believe reinforces that our platform delivers meaningful capabilities, a strong customer experience and measurable value.


Collected through IDC’s SaaS & Agent Path Survey, current customers rated ICIMS well above the overall vendor average across 12 categories, placing us in the highest-scoring group of vendors serving the talent acquisition market.  

Customers rated us most highly for:

Superior features and functionality

AI-driven capabilities

Enterprise-level customer support

For companies that want a true strategic partner — not just a tech vendor — these ratings demonstrate our commitment to deliver where it matters most for our customers. 

ICIMS is delivering scalable, end-to-end talent acquisition solutions that hiring teams can rely on for the long-term, and the strong satisfaction ratings from customers reflect the value ICIMS delivers. ICIMS’ advancements in AI and Candidate Experience Management provide a unified platform with deep integrations, giving talent teams capabilities that are well-aligned to the needs of multinational enterprise organizations. ICIMS’ ability to optimize sourcing and matching efficiency and automate engagement helps accelerate hiring while reducing friction in a rapidly shifting market.

Zach Chertok

Research Director for HCM Applications and Agents, IDC