iCIMS Power Up Hosting Information – Tracker



Hosting Provider

Tracker leverages a managed hosting provider (MHP) for hosting its customers’ data.


Multiple data centers, including east and west coast operations for disaster recovery. Data is never stored or processed overseas

Availability & Connectivity

  • 99% uptime

Monitoring & Security

  • Redundant carrier grade hardware and software firewall protection
  • Edge-to-edge security and carrier class threat management immediately flags all security hazards such as denial of service (DoS) and distributed denial of service (DDoS).
  • 24x7x365 web server network and OS management performed by experts in networking, security, hosting and data protection
  • Layered approach to user account security: authenticated logon, enforced password complexity, defined user roles, granular data access rules, configurable security levels
  • Sensitive ports are managed to reduce attack surface

Compliance & Certifications

  • Certificate Authority high assurance class 3 SSL certificate
  • Data in transit to the internet is secured with a certificate with a key length of 2048 bits with strong ciphers enabled
  • Data at rest is encrypted using AES
  • Database files are encrypted at rest using TDE with AES
  • Data Center partner has an SSAE 16 Type 2 SOC 1 report and ISO 27001 certificate available
  • Trust Guard certified

Backup & Failover

  • Nightly transfer via secure VPN of all customer data in encrypted form between data centers
  • Multiple layers of network hardware providing system redundancy & fault tolerance


  • Automated controls provide the appropriate levels of airflow, temperature, and humidity
  • HVAC systems are arranged in a N+1 redundancy configuration

Fire Detection & Suppression

  • Multi-zoned, dry pipe, water based fire suppression systems
  • Water discharge specific to fire alarm location

Physical Security

  • Access to the data centers is restricted to selected personnel
  • Biometric access controls and permanent security guards are located at the data centers to control physical access

iCIMS Power Up Hosting Information – Tracker – 19JULY2016

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