Accelerate hiring key talent to deliver care and exceed patient satisfaction.
Attract skilled candidates, speed up hiring and grow expertise in your workforce.
Simplify recruiting finance and banking talent with a platform for hard-to-fill roles.
Build a talent pipeline that engages and drives your business forward.
See how diverse and global enterprises use ICIMS to employ millions, drive innovation and connect communities worldwide.
Learn how a beloved restaurant hires 40,000+ annually with a great candidate experience.
Uncover unique market insights, explore best practices and gain access to talent experts across our library of content.
View press releases, media coverage, the latest hiring data and see what analysts are saying about ICIMS.
Streamline your tech stack and take advantage of a better user experience and stronger data governance with ADP and ICIMS.
The combined power of ICIMS and Infor helps organizations strategically align their business and talent objectives.
Our award-winning partnership with Microsoft is grounded in a shared desire to transform the workplace and the hiring team experience.
Our partnership with Ultimate Kronos Group (UKG) supports the entire talent lifecycle by bringing frictionless recruiting solutions to UKG Pro Onboarding.
Nikki Grigsby is the Chief Customer Officer at ICIMS, the leading enterprise talent acquisition platform, where she leads the company’s customer success, professional services and technical support organizations. Serving as the voice of the customer, Grigsby has revamped ICIMS’ approach to customer engagement, building a model that goes beyond support to become a true strategic partner for talent acquisition teams navigating the complexities of hiring at a global scale.
A customer-obsessed leader with deep roots as an HR practitioner, Grigsby brings a unique combination of operational excellence and human-centered leadership to the role. She is passionate about understanding the real challenges facing ICIMS customers and ensuring the company meets them with solutions, insight and partnership that drive lasting success. She has served as an executive sponsor for numerous diversity, equity and inclusion initiatives and has been recognized with several accolades, including the 2024 OnCon Icon Award for Top 50 Operations Teams, the Leadership Excellence in Technology award by the National Diversity and Leadership Council, the Power 50 award by the Illinois Diversity Council and the Women of Distinction award.
Prior to ICIMS, Grigsby served as Chief Operations & HR Officer at Syndigo, was a senior executive at Cision, and held several leadership roles at ADP. She is based in Chicago.