As the voice of the customer, Grigsby has transformed ICIMS’ approach to customer engagement, building a model that goes beyond traditional support to become a true strategic partner for talent acquisition teams navigating the complexities of hiring at global scale. In her expanded role, she also helps drive the execution of key enterprise initiatives, ensuring teams remain aligned around company priorities and deliver with greater consistency, speed and impact.

As a customer-obsessed leader with deep roots as an HR practitioner, Grigsby brings a unique combination of operational excellence and human-centered leadership. She is passionate about understanding the real challenges ICIMS customers face and ensuring the company meets them with solutions, insights and partnerships that drive lasting success. She has served as an executive sponsor for numerous diversity, equity and inclusion initiatives and has been recognized with several accolades, including the 2024 OnCon Icon Award for Top 50 Operations Teams, the Leadership Excellence in Technology Award from the National Diversity and Leadership Council, the Power 50 Award from the Illinois Diversity Council and the Women of Distinction Award.

Prior to ICIMS, Grigsby served as Chief Operations & HR Officer at Syndigo, was a senior executive at Cision and held several leadership roles at ADP. She is based in Chicago.