Customer success stories

Trilogy Health Services

How a healthcare services provider engages hard-to-reach candidates

Louisville, KY
Company size:
iCIMS products:
Applicant tracking system
Text engagement
Employee onboarding

Trilogy Health Services provides senior living and long-term healthcare, including independent and assisted living, memory care, skilled nursing, and rehabilitative services – all with a focus on customer service.

Talent acquisition was a challenge for Trilogy, despite being recognized as a top employer in their region. Worried that losing out on top-tier talent was hindering their business growth, the company needed to automate their manual workflows and find new ways to communicate with hard-to-reach candidates.

A doctor meetings with a mother and young baby

Trilogy's approach

To stay ahead of the curve in their recruitment efforts, Trilogy armed their recruiters with the best tools available to engage candidates and set themselves apart from competitors.

Today Trilogy uses the iCIMS Talent Cloud for its adaptability to changing hiring needs, recruiting practices, and goals, and focus on the candidate experience.

Engaging deskless candidates on their phones

Tired of constantly playing phone-tag with mobile, deskless candidates, Trilogy’s recruiters began using their personal phones to communicate with candidates through text messaging.

iCIMS’ Text Engagement now makes it easy for Trilogy to engage and follow up with candidates from one centralized place, reducing manual data entry, and ensuring compliance.

Candidates can quickly schedule or reschedule interviews, while also easily letting recruiters know if they are running late – just by responding via text message.

Results with iCIMS' Text Engagement:


Candidate response rate

1 hour

Average response time


Response to boomerang-employee campaign

iCIMS has been able to adapt with us as we change and grow at a rapid pace. We've heard vendors say 'we are flexible to your needs and you can customize everything,' only to hear them say 'we can't do that.' iCIMS has actually been able to deliver.

Former Director of Workforce Systems, Trilogy Health Services

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