-What type of clients does iCIMS work with primarily?
While iCIMS supports customers across all industries, locations and sizes, we primarily serve enterprise and mid-market businesses.
-What kind of support and training can I expect to receive during the implementation process and after we go live with the system?
Every iCIMS customer partners with a dedicated customer support team that helps users get the most out of their relationship with iCIMS. We understand the stresses that come with system implementation and integration in large enterprise businesses, which is why enterprise customers can expect dedicated implementation teams experienced in large-scale project management and delivery to ensure a successful system rollout across their organization. From there, every iCIMS customer is aligned with an Account Manager to serve as their go-to resource for product interests, service requests, and contractual matters.
iCIMS’ enterprise customers receive additional support from their respective Technical Account Managers in addressing technical escalations to ensure their user experience is second-to-none. Support is offered to all iCIMS customers in our 24x5 help desk, and our iCARE Customer Support site, which houses all of our support resources including our comprehensive Knowledge Base, featuring articles, chaptered training videos, and short Learning Clips.
-Can the iCIMS Talent Platform integrate with other HR technologies that my company is using?
Absolutely. At iCIMS, we know the world of talent acquisition is complex. That’s why we’ve developed iCIMS UNIFi, a unique Platform-as-a-Service approach that merges our customer’s talent acquisition world into one holistic experience for actionable insight. By partnering with some of the industry’s leading HR providers such as Oracle, ADP, Workday, and Peoplesoft, our customers have access to the largest talent acquisition ecosystem in the industry, helping customers integrate their HR systems into a single system of record.
Learn more about iCIMS UNIFi.
-Is the system reliable? Is there any downtime?
The iCIMS Talent Platform has a proven track record of meeting and exceeding the stringent delivery and performance standards of our more than 3,500 contracted customers and over 1,000,000 users across the globe. Committed to providing our customers with security and premium infrastructure, iCIMS utilizes multiple data centers in the US, EU, and Canada to ensure customer data is safe, secure, and compliant. iCIMS solutions are among the most reliable in the industry, supporting a system that's among the fastest and most responsive available to HR professionals today.
-Are there configuration fees?
The majority of all changes to the iCIMS Talent Platform are classified as configurations that can be made in the system free of charge. The platform is built on a single source code that utilizes an on/off approach to its features, which makes it easy for customers to configure the platform at will.
-Can iCIMS support my needs for the long term? How does the software account for future growth?
iCIMS powers the recruitment operations of the world’s most premiere enterprise businesses that have thousands of users, hundreds of thousands of applicants, and integrations at scale. The iCIMS Talent Platform is designed to be flexible, configurable, and scalable to accommodate growth and changes stemming from M&A, global expansion, and more. Additionally, we work closely with enterprise customers to understand their business technology needs so we can align our own product roadmap to support their evolving talent acquisition strategies.
-Does iCIMS have experience migrating customers from my current solution provider?
iCIMS has successfully migrated customers over to the iCIMS Talent Platform from virtually every commercial ATS, including, but not limited to Taleo (Oracle), SuccessFactors (SAP), Kenexa Brassring (IBM), Peoplesoft (Oracle), Workday, ADP, Silkroad, Monster, CareerBuilder/Luceo, Ceridian, Jobvite, Greenhouse, Position Manager (HealthcareSource), HRM Direct, and ClearCompany. In many cases, an integration is built between the former ATS if that system is still in use as an employee database, HRIS or ERP and iCIMS’ platform, which serves as the talent acquisition system of record.
-Can all of my existing resumes and candidate/employee data be migrated to iCIMS?
Yes. iCIMS will assist with the migration of your existing data into the iCIMS Talent Platform.
-Can all of my legacy data including requisitions, contacts, attachments, etc. be migrated to iCIMS?
Yes. iCIMS' implementation team will work with you to help facilitate the migration of your legacy data.
-How much will the migration process affect my daily work experience?
Because iCIMS has migrated customers from a variety of competing systems, we have the experience and expertise to move data efficiently with very little disturbance to your daily work routine.
-I have a lot of data that needs to be migrated over from my existing system to the iCIMS Talent Platform. Will I be charged a fee because of this?
While some competitors charge thousands of dollars in added fees due to the amount of data that needs to be migrated, iCIMS does not charge customers based on the volume of the migration. Instead, customers pay a one-time implementation fee that includes the migration of all data, as well as any preferred system configurations, career site branding, onboarding portal branding, and new user training.
-Once my data is fully migrated over, what will the transition to the platform be like?
Before you go live with the system, iCIMS will give you time to test the configurations made to the platform to ensure the system accurately reflects your workflow needs. Your users will then be trained on the configured platform with consideration to how your organization will be using the system to manage your unique hiring process.
-I still have questions before I select iCIMS for my company's talent acquisition solution needs. How can I get them answered?
You can call iCIMS toll free at 1.800.889.4422 or contact our sales team at email@example.com for more information.
-I am an existing iCIMS customer. Where do I go for help with my iCIMS login?
Every iCIMS client has their own personal iCIMS URL and database, allowing us to provide every customer with a secure, configured experience. To log-in, please visit your iCIMS hosted database and enter your username and password. If you still need help, or can't remember your iCIMS login credentials, please refer to the Logging in and out of the iCIMS Talent Platform Knowledge Base article on the iCARE Customer Support site.