-What kind of support and training can I expect to receive during the implementation process and after we go live with the system?
Every iCIMS customer partners with a dedicated customer support team that helps users get the most out of their relationship with iCIMS. This group is available to assist customers throughout their time with us, ensuring timely implementation of the iCIMS Talent Platform and ongoing satisfaction with our services. iCIMS customers have full access to our iCARE Customer Support site, which houses all of our support resources including our comprehensive Knowledge Base, featuring articles, chaptered training videos, and short Learning Clips. The iCARE site also offers live training webinars, release resources and the iCARE Community forums.
-Can the iCIMS Talent Platform integrate with other HR technologies that my company is using?
Absolutely. Thanks to our flexible integration standards, we work with a wide range of third-party HR software and service providers to automate the exchange of information to and from the iCIMS Talent Platform with systems like SAP, Kronos, ADP, Ceridian, Paychex, Oracle, and homegrown systems. Through these integrations, we're proud to offer access to the largest talent acquisition ecosystem in the industry, helping customers establish a single, unified system of record.
Find more information about how iCIMS can support integrations with other HR software and service providers here.
-Is the system reliable? Is there any downtime?
The iCIMS Talent Platform has a proven track record of meeting and exceeding the stringent delivery and performance standards of our more than 3,200 contracted customers and over 1,000,000 users across the globe.
iCIMS solutions are among the most reliable in the industry, supporting a system that's among the fastest and most responsive available to HR professionals today
-Are there configuration fees?
The majority of all changes to the iCIMS Talent Platform are classified as configurations that can be made in the system free of charge. The platform is built on a single source code that utilizes an on/off approach to its features, which makes it easy for customers to configure the platform at will.
-Can iCIMS support my needs for the long term? How does the software account for future growth?
The iCIMS Talent Platform is designed to be flexible, configurable, and scalable to accommodate growth and changes. The same source code is used to accommodate customers of all sizes and industries as they grow and scale. Unlike other providers, iCIMS does not require that customers migrate to new databases or pay premium prices for customer support if their business expands.
-Does iCIMS have experience migrating customers from my current solution provider?
iCIMS has successfully migrated customers over to the iCIMS Talent Platform from virtually every leading competitor, including, but not limited to Taleo (Oracle), SuccessFactors (SAP), Kenexa Brassring (IBM), Peoplesoft, (Oracle), Workday, ADP, Silkroad, Monster, CareerBuilder/Luceo, Ceridian, Jobvite, Greenhouse, Greentree, HealthcareSource/Position Manager, HRM Direct, Jobscience, The Resumator/Jazz, ClearCompany and Bullhorn.
We work together with our customers to ensure that every migration is as seamless as possible.
-Can all of my existing resumes and candidate/employee data be migrated to iCIMS?
Yes. iCIMS will assist with the migration of your existing data into the iCIMS Talent Platform.
-Can all of my legacy data including requisitions, contacts, attachments, etc. be migrated to iCIMS?
Yes. iCIMS' implementation team will work with you to help facilitate the migration of your legacy data.
-How much will the migration process affect my daily work experience?
Because iCIMS has migrated customers from a variety of competing systems, we have the experience and expertise to move data efficiently with very little disturbance to your daily work routine.
-I have a lot of data that needs to be migrated over from my existing system to the iCIMS Talent Platform. Will I be charged a fee because of this?
While some competitors charge thousands of dollars in added fees due to the amount of data that needs to be migrated, iCIMS does not charge customers based on the volume of the migration. Instead, customers pay a one-time implementation fee that includes the migration of all data, as well as any preferred system configurations, career site branding, onboarding portal branding, and new user training.
-Once my data is fully migrated over, what will the transition to the platform be like?
Before you go live with the system, iCIMS will give you time to test the configurations made to the platform to ensure the system accurately reflects your workflow needs. Your users will then be trained on the configured platform with consideration to how your organization will be using the system to manage your unique hiring process.
-I still have questions before I select iCIMS for my company's talent acquisition solution needs. How can I get them answered?
You can call iCIMS toll free at 1.800.889.4422 or contact our sales team at firstname.lastname@example.org for more information.
-I am an existing iCIMS customer. Where do I go for help with my iCIMS login?
Every iCIMS client has their own personal iCIMS URL and database, allowing us to provide every customer with a secure, configured experience. To log-in, please visit your iCIMS hosted database and enter your username and password. If you still need help, or can't remember your iCIMS login credentials, please refer to the Logging in and out of the iCIMS Talent Platform Knowledge Base article on the iCARE Customer Support site.