HOLMDEL N.J. (July 11, 2018) – iCIMS Inc., a leading provider of cloud-based talent acquisition solutions, announced the release of its’ Premium Success Plan, which provides a higher level of support to organizations that have complex hiring processes and require higher service availability.
Customers taking advantage of the Premium Success Plan can expect to receive faster responses to online case submissions, and will have access to 24×7 support. Additionally, customers will receive faster disaster recovery, extended platform availability, access to a designated customer success resource, annual system health checks and priority access to free training at the iCIMS headquarters.
“We emphasize the importance of delivering an experience to our customers that is truly second-to-none through our award-winning service program,” said Clark Convery, iCIMS general manager of the enterprise segment and vice president of service. “Recruitment is complex and we recognize that certain organizations have unique challenges. Built on the foundation of iCIMS’ standard award-winning service, Premium Success provides our customers with more options to realize better business outcomes and solve their unique challenges, faster.”
iCIMS customers will continue to experience the same level of customer experience with 24×5 support and unlimited access to the iCARE™ site and self-help resources at no additional cost.
“The level of service provided by iCIMS is top notch,” said Kelly Hildebrand, HRIS manager at Gordon Food Service. “The support that they offer allows us to achieve our goals quickly and easily.”
In recent years, iCIMS has been recognized as a seven-time winner of the Stevie Awards for Sales & Customer Service and a four-time winner of the Stevie American Business Award for its unique and all-inclusive customer service program, iCARE™.
To learn more about iCIMS’ Premium Success Plan, please visit the iCIMS Marketplace.
iCIMS is the talent cloud company that empowers organizations to attract, engage, hire, and advance the right talent that builds a diverse, winning workforce. iCIMS accelerates transformation for a community of approximately 4,500 customers, including nearly half of the Fortune 100, that employ more than 35 million people worldwide. For more information, visit www.icims.com.