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Power exceptional hiring

The strength of enterprise-grade talent acquisition software. United with the transformative power of AI.

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Meet ICIMS Coalesce AI

Responsible, reliable and purpose-built to help your team simplify and accelerate hiring. Dial it up or down, on or off at any step in the process. Your team has full control. No integration required.

  • Personalize candidate experiences at scale
  • Find the perfect match faster
  • Connect talent with their next career move
  • Hire confidently with reliable, responsible AI

All-in-one recruitment software

Customer transformations

More than 4,400 companies across 200 countries – including a quarter of the Fortune 500 – trust ICIMS to find and hire people who shape the future.

How The Cheesecake Factory hires 30,000+ annually with a great candidate experience, powered by ICIMS Applicant Tracking System.

“The last few years presented challenges which had a significant impact on our ability to hire at the scale and quality needed. We’ve made it easier for applicants to apply and consistently focused on the candidate experience.”

– Manager of Talent Systems

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How a global services provider uses ICIMS to streamline hiring worldwide and improve overall productivity.

“ICIMS has transformed our recruitment process, allowing us to work more efficiently and make data-driven decisions that benefit the entire organization.”

– Global Talent Acquisition System Manager

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How Xanterra increased both applicants per opening and quality of hire for unique hospitality workers.

“ICIMS is the backbone that holds our hiring strategy together — it supports the way we want to recruit, not the other way around.”

– Director of Field Talent Acquisition

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How NorthStar Anesthesia hires highly specialized, in-demand talent.

“We chose ICIMS best-in-breed recruiting platform to maximize the quality and functionality of the experience and minimize the wasted motion for all users – recruiters, candidates and hiring managers.”

– Director of Provider Integration

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FAQ

ICIMS’ responsible AI program ensures that its AI-powered hiring tools are built and certified to be trustworthy, transparent, explainable, fair, and secure, with practices aligned to global responsible AI frameworks and regular oversight. It embeds human-led decision-making and industry-recognized standards (including an independent Responsible AI certification) to help organizations make equitable, bias-mitigated hiring decisions throughout the recruiting process.

AI embedded across the hiring journey can help you attract and source candidates, engage them with automated, personalized campaigns, and even help you make decisions by matching and ranking candidates based on their experience fit for the role. Generative AI can help you write job descriptions and optimize your job postings. Agentic AI can further help you by actively support sourcing, matching, engagement and coordination across the hiring journey.

ICIMS is a comprehensive enterprise-grade applicant tracking system and AI-powered recruitment software designed to help talent acquisition teams and hiring managers streamline the recruiting process, with tools for candidate relationship management, employer branding, onboarding, and more.

ICIMS helps you hire faster and smarter. AI and automation speed up resume screening, candidate matching, interview scheduling, and communication. This reduces repetitive tasks so your team can focus on connecting with the right people and building stronger relationships.

Yes. ICIMS connects with more than 800 partner technologies and supports thousands of integrations. That includes job boards, background checks, HR and payroll systems, assessment tools, and social media channels. With flexible APIs and prebuilt connectors, you can simplify your tech stack and keep data flowing seamlessly.

Absolutely. ICIMS is built to handle large-scale hiring needs across industries like retail, hospitality, and healthcare. The platform supports bulk candidate management, automated communications, self-service interview scheduling, and conversational application flows, making it easier to engage thousands of candidates quickly while maintaining a great experience.

ICIMS helps you connect with candidates on their terms. Mobile-friendly applications, SMS and email campaigns, branded career sites, and AI-powered chat assistants keep job seekers informed and engaged. These tools build trust and strengthen relationships throughout the hiring journey.

Security and compliance are at the core of the ICIMS platform. Data is encrypted in transit and at rest, with role-based access and detailed audit trails. ICIMS is also certified under TrustArc’s Responsible AI framework and supports global compliance standards like GDPR and CCPA.

Yes. Organizations in more than 200 countries rely on ICIMS to support hiring worldwide. The platform offers multi-language career sites, localized candidate workflows, and compliance tools to meet global hiring requirements.

ICIMS offers a full support ecosystem that includes implementation services, live and on-demand training, certification programs, a self-service knowledge base, and a dedicated customer success team. You’ll also have access to community forums, developer resources, and ongoing product education.