An easy-to-use, flexible Talent Platform can be the backbone of your hiring initiatives. But without great customer support, how helpful is the system to your recruitment team?

Even the most tech-savvy users will seek advice from their system provider. Is your preferred vendor prepared to handle your team's questions and provide Best Practices? How responsive is your current provider's customer support? iCIMS recognizes the importance of great client support. As a result, we have established key differentiators in our service approach and structure. With iCIMS Customer Support, there is a difference.


Consistently recognized for outstanding service, iCIMS has maintained a 97% corporate renewal rate for the last three years, a testament to the high level of satisfaction experienced by our clients. Additionally, iCIMS earned a perfect 4.0 out of 4.0 for customer service in recent independent studies, as well as a 9.5 out of 10 in our latest client survey. Our dedication to providing superior customer service has enabled iCIMS to retain its position as one of the largest and fastest-growing providers in the space while maintaining one of the industry's highest customer retention rates. 


With the belief that a product is only as strong as the service behind it, iCIMS offers dedicated, multi-tiered support for all Talent Platform users. When clients work with iCIMS, they can expect more than a generic call or email. Rather, we work with users both proactively and reactively, helping with system questions as well as with Best Practices to help clients achieve recruitment success.

Each of our clients partners with a dedicated Account Management team that helps users get the most out of their relationship with iCIMS. Our support teams include a Client Relationship Director, an Implementation Manager, Subject Matter Expert, and a Technical Services Representative. This group is available to assist clients throughout their time with iCIMS, ensuring timely implementation of the Talent Platform and ongoing satisfaction with iCIMS’ services.


Some competing solution providers offer limited support programs to their small or mid-sized clients. iCIMS is different. We provide enterprise levels of service to all customers, from small businesses to mid-market organizations to Fortune 500 corporations. iCIMS is committed to providing the industry's best service, regardless of contract size or client type. As such, every Talent Platform user is backed by iCIMS' #-1 ranked customer support teams from day one.


In order for an organization to realize a Return-on-Investment from their technology platform, user adoption is essential. Even the best technology has little value unless users adopt it eagerly and enthusiastically. With this in mind, iCIMS has developed training and support programs to maximize user adoption, proficiency, and satisfaction.

Our tiered training programs help users leverage the iCIMS Talent Platform quickly and effectively. From teleconference sessions to in-person seminars to complimentary training webinars for hiring managers, administrators, and others, iCIMS' training offerings are tailored around each organization's unique needs and preferences. iCIMS even supports Train-the-Trainer initiatives to help customers become iCIMS Talent Platform specialists within their own organization.


Dedicated to customer satisfaction, iCIMS views itself as a technology partner to clients, not a vendor. We take proactive measures to ensure our Talent Platform not only meets, but exceeds customer expectations and we consider our clients our best engineers. To fulfill this vision, iCIMS constantly seeks client feedback and suggestions through our annual customer support surveys, post-implementation and post-training feedback forms, and dedicated attention to our annual Customer Advisory Council (CAC). Additionally, iCIMS Support teams work closely with our Product Developers to utilize customer feedback and provide an increasingly valuable solution that best meets our clients' evolving needs.

For these reasons, and countless others, iCIMS has been able to stand apart from the crowd in a highly competitive market. Committed to service excellence, iCIMS has maintained the industry's highest customer satisfaction and retention rates year after year. To learn more about how iCIMS can help support your recruitment initiatives, contact us today at (800) 889-4422 or take a look at an online demonstration of our Talent Platform http://www.icims.com/demo.