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Customer success stories

Doctors Without Borders, Italy

How an international humanitarian organization automated and optimized its recruiting processes.

Rome, IT
Company size:
International NGO
iCIMS products:
Applicant Tracking System
Talent Assessments
Employee Onboarding

Doctors Without Borders Italy is the Italian entity of the international medical-humanitarian organization Médecins Sans Frontières (MSF).  To address critical human resources needs, MSF Italy launched the “Digitalizing HR” project, based mainly on the adoption of the Applicant Tracking System and Talent Assessments to manage the selection and onboarding processes for staff at the Italian headquarters. This included interns,  promoters dedicated to acquiring new donors with a regular contribution to MSF, and the humanitarian projects team in Italy, responsible for selecting workers for specific projects in the country.

MSF's approach

Today, the entire candidate lifecycle is handled within the iCIMS Talent Cloud and allows MSF to:

  • Streamline the HR processes for selecting candidates and onboarding new hires with an integrated platform.
  • Improve both the talent and recruiter experience through enhanced communication between the organization, new hires, and employees.
  • Smooth communication and workflows between internal stakeholders: recruiters, hiring managers, and other departments involved in the selection and onboarding processes.
  • Collect and analyze data and indicators to verify the ROI of job boards and channels used to advertise vacancies.

With iCIMS, MSF can:

  • Create job descriptions in a simple and fully digital format with user-friendly templates
  • Publish job descriptions simultaneously on the career website, social channels, and job boards without the help of its digital team
  • Prescreen the candidate pool based on customizable filters
  • Set up a series of pre-screening questions and invite top candidates to complete additional technical and/or language tests, directly from the platform
  • Create personalized dashboards to see and share the results and next steps with hiring managers

Speed the onboarding process with iCIMS

Digitizing the onboarding process not only drastically improved the MSF candidate experience, but it also makes internal processes more effective by creating personalized paths based on the needs of the organization and its candidates. How? With the iCIMS Talent Clous, MSF: 

  • Accelerates the information flow between HR and new hires 
  • Empowers HR to access all documents through the platform 
  • Enables HR to manage all workflows through the platform 

The iCIMS Talent Cloud gives our recruiters complete autonomy and improved communication with hiring managers. By monitoring top sourcing channels efficiently, they can keep their budget optimized.

TA Director, Doctors Without Borders, Italy

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