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Customer success stories

Novant Health

How a large healthcare network streamlined application and onboarding time for sought after healthcare workers.

Winston-Salem, NC
Company size:
iCIMS products:
Applicant tracking system
Employee onboarding

Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals that brings together world-class technology and clinicians to provide care to more than four million patients annually. It encompasses approximately 30,000 employees, including 1,600 physicians across an integrated network of 15 medical centers and hundreds of outpatient facilities and clinics in Virginia, North Carolina, South Carolina, and Georgia.

Novant Health’s mission to support communities is entirely dependent on its team of talent acquisition specialists to hire between 6,000 and 7,000 team members each year. This responsibility was only going to get more complex and challenging as the chronic shortage of qualified healthcare workers increases, and the US population continues to age and expand their healthcare needs.



Novant Health's approach

Novant Health switched from its legacy ATS to iCIMS Applicant Tracking solution to improve the experience for both candidates and hiring managers, gain better access to data to improve recruitment, and support the company’s strategic vision to transform HR.

A mother and daughter visiting a doctor at a Novant Health facility

drop in new hire and onboarding time


annual savings with iCIMS Onboarding


overall application rating noted as simple, transparent, and easy to complete

With iCIMS, Novant Health can:

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Keep a pulse on system performance

Cloud-based platform that is completely configurable and scalable, without the need for costly and time-consuming code changes. Access is intuitive, immediate, and available 24/7/365.

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Leverage candidate pools

Automation engages and fills pipeline of qualified candidates.

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Eliminate manual paper processes

The integration between iCIMS and OnBase (a document repository) enables candidates to complete their administration tasks in minutes. Candidates can also keep track of tasks via an onboarding portal.

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Improve retention with key metrics

Recruiting KPIs including time to fill, time to hire, and time to onboard are combined with HR data to provide a comprehensive view that helps improve employee retention and engagement.

With iCIMS, we’ve transformed and automated onboarding to eliminate waste and create a world-class, consumer-grade experience for our new team members.

Director of HR Technology, Novant Health

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