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Customer success stories

Infirmary Health

How one of Alabama’s largest employers treats healthcare recruiting in a challenging market.

Mobile, AL
Company size:
iCIMS products:
Applicant tracking system
Text engagement

Staffing its network — which includes five hospitals and several clinics — requires Infirmary Health to hire about 1,400 people per year. The competition for healthcare talent is intense in Alabama, especially with a national nursing shortage.

But the HR team’s efforts were hindered by poor interface and reporting capabilities using HealthcareSource’s talent management solutions.

Infirmary Health employee consulting patient

Infirmary Health's approach

The Infirmary Health team uses iCIMS for complex reporting and dashboards to keep the executive team informed on hiring progress, including time to fill reporting, open requisitions, filled requisitions and employee retention reports.

“We get a lot of data out of iCIMS – and it helps us make crucial business decisions, especially during the pandemic response,” said Infirmary’s employment services manager.


Our applicants immediately had access to a system that was more intuitive and easier to use. Our hiring manager and recruiter experiences have changed for the better.

Employment Services Manager, Infirmary Health

Infirmary Health also uses iCIMS Text Engagement to help modernize its communications. The ability to text candidates interview reminders, follow up on email communications, send background screen or drug test reminders and have new hires complete paperwork digitally has been a gamechanger for Infirmary.

“Nurses spend their day at the bedside. They also work different hours than a typical corporate job. So, texting has been crucial to communicate with them, especially because they might not ever check their email,” Infirmary’s employment services manager said.

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