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Demand is high but the flow is broken. Get the inaugural report to learn how perceptions differ between frontline workers and hiring managers and how leaders can fix the flow.
Frontline hiring is urgent in the UK, but the problem decision makers face today is not applicant volume: it’s the process itself. This report shows a clear disconnect between what decision makers perceive as the biggest challenge and what workers actually want – and will serve as your playbook to break bottlenecks, fix the flow and hire quality frontline talent faster.
95% of UK frontline hiring managers say the need to fill open roles is urgent
71% cite quality of candidates as the top challenge
76% started but didn’t finish an application; the top reason: lengthy/time-consuming (47%)
77% of workers say employers “always” or “sometimes” ignore what candidates want
76% cite candidate quality, followed by interview no-shows (30%), limited budget (27%), and turnover (26%)
50% want an easier application process; 34% want faster and clearer communication; 34% want a shorter hiring process
79% of hiring managers believe their process meets expectations, but 78% of workers say their needs go unnoticed
88% abandoned an application; 62% skipped an interview without notice, mainly due to poor communication (29%)
72% cite lengthy processes as the top reason candidate expectations go unmet
51% value pay, 48% reliable hours, 32% job location
Only 12% of workers always find suitable jobs; 46% say sometimes, 26% say occasionally
72% accepted a job offer within 48 hours; 53% waited 1–3 weeks or up to 1–2 months to hear back