Leading cloud-based recruitment platform provider wins award for excellent customer service
HOLMDEL, N.J. [May 30, 2018] – iCIMS Inc., a leading provider of cloud-based talent acquisition solutions, announced today they received a bronze award by the 2018 Stevie American Business Awards for its unique and all-inclusive customer service programme, iCARE™. The company has been recognised in the Customer Service Department of the Year category among computer software companies with 100 or more personnel.
iCIMS’ iCARE™ programme combines technical support, a customer care site, live training and a comprehensive knowledge base. As part of the iCIMS service experience, customers gain access to best practices, roadshow event series and iCIMS’ Fast Track, a two-day, classroom-based training programme held at iCIMS headquarters in New Jersey.
“We’re passionate about our award-winning customer support and delivering great outcomes for our customers, which begins with our first touch point and extends through every interaction. It’s what makes the iCIMS experience so unique,” said Adam Feigenbaum, chief customer officer of iCIMS. “We believe that great customer service is an important piece of the overall experience customers have with iCIMS’ personnel and products. Given that talent acquisition is a complex and dynamic industry, customer needs are always evolving during their lifetime with us. We have structured our support resources to evolve along with our customers as their businesses grow.”
The American Business Awards are the nation’s premier business awards programme. All organisations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
iCIMS’ commitment to offering an exceptional customer experience has also led to recognition by the Stevie Awards for Sales & Customer Service for seven consecutive years.
To learn more about other awards recently received by iCIMS, visit https://www.icims.com/why-icims/icims-awards.
About the Stevie Awards:
Stevie Awards are conferred in seven programmes: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organisations in more than 60 nations. Honoring organisations of all types and sizes and the people behind them, the Stevies recognise outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
iCIMS is the talent cloud company that empowers organisations to attract, engage, hire, and advance the right talent that builds a diverse, winning workforce. iCIMS accelerates transformation for a community of more than 4,000 customers, including 40 percent of the Fortune 100.