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Leading cloud-based recruitment platform provider wins award for excellent customer service
HOLMDEL, N.J. [May 30, 2018] – iCIMS Inc., a leading provider of cloud-based talent acquisition solutions, announced today they received a bronze award by the 2018 Stevie American Business Awards for its unique and all-inclusive customer service program, iCARE™. The company has been recognized in the Customer Service Department of the Year category among computer software companies with 100 or more employees.
iCIMS’ iCARE™ program combines technical support, a customer care site, live training and a comprehensive knowledge base. As part of the iCIMS service experience, customers gain access to best practices, roadshow event series and iCIMS’ Fast Track, a two-day, classroom-based training program held at iCIMS headquarters in New Jersey.
“We’re passionate about our award-winning customer support and delivering great outcomes for our customers, which begins with our first touch point and extends through every interaction. It’s what makes the iCIMS experience so unique,” said Adam Feigenbaum, chief customer officer of iCIMS. “We believe that great customer service is an important piece of the overall experience customers have with iCIMS’ employees and products. Given that talent acquisition is a complex and dynamic industry, customer needs are always evolving during their lifetime with us. We have structured our support resources to evolve along with our customers as their businesses grow.”
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
iCIMS’ commitment to offering an exceptional customer experience has also led to recognition by the Stevie Awards for Sales & Customer Service for seven consecutive years.
To learn more about other awards recently received by iCIMS, visit http://www.icims.com/why-icims/icims-awards.
About the Stevie Awards:
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
ICIMS is the talent acquisition platform built to help organisations hire at enterprise scale. Powered by billions of hiring interactions and more than 25 years of expertise, ICIMS combines trusted AI with end-to-end hiring technology to help recruiting teams hire smarter, faster and with greater confidence across corporate, high-volume and frontline roles.
Trusted by thousands of organisations worldwide, ICIMS continuously innovates with responsible AI and a highly extensible platform designed to help customers adapt quickly to changing workforce needs, scale globally and turn talent acquisition into a strategic business advantage.
For more information, visit ICIMS.com.
