MATAWAN, N.J. [May 19, 2016] – iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition solutions, announced today that the company has earned top honours within two Stevie Awards programmes: the Stevie Awards for Sales & Customer Service and the American Business Awards. For the second consecutive year, iCIMS received a silver Stevie Award in the customer service department of the year category from the American Business Awards. iCIMS has also received a bronze Stevie Award in the computer software category for Sales & Customer Service. This is the fifth consecutive year that iCIMS has received this recognition.
The company earned these awards based on consistently high client satisfaction ratings and users noting improved ease-of-use with the iCIMS Talent Platform, coupled with faster inquiry resolution times. iCIMS approaches the customer experience with a unique, all-inclusive programme combining technical support, a self-service online customer care site, live product training, and special events focused on recruiting and HR best practices in order to provide its customers with the necessary tools to achieving hiring success. The iCIMS iCARE Customer Support Site provides an outlet for customers to access training materials, view webinars, interact with one another, and explore new ways to leverage iCIMS technologies to achieve results for their business. Recent updates to iCARE site training resources provide enhancements aimed at helping to reduce candidate drop off from online job applications, while iCIMS Hire Expectations Institute™, the company’s thought leadership site, provides resources for employers and job seekers on the latest talent acquisition trends.
“These awards are a testament to how dedicated iCIMS is to our customers, ensuring they have every resource needed to be successful in their talent acquisition initiatives. We’re proud to once again be recognised by the Stevie Awards for delivering a superior customer experience,” said Adam Feigenbaum, chief operating officer and the company’s iCARE ambassador.” Since receiving this honour, we have invested further in our customer experience by revamping our customer support site, launching the iCARE Community which serves as a hub for customers to interact with one another, and reorganizing our support assets to be more accessible to customers.”
iCIMS’ focus on its customer experience has translated into greater customer satisfaction and an increase in customer count. In 2015, iCIMS welcomed a new customer approximately every two hours and currently supports more than 3,500 contracted customers worldwide. iCIMS also received five customer service awards including being named a winner for “Most Customer Friendly Company of the Year” in the Best in Biz Awards 2015 International Awards.
To learn more about awards recently received by iCIMS, visit https://www.icims.com/why-icims/icims-awards/.
iCIMS is the talent cloud company that empowers organisations to attract, engage, hire, and advance the right talent that builds a diverse, winning workforce. iCIMS accelerates transformation for a community of more than 4,000 customers, including 40 percent of the Fortune 100.