Leading recruitment software provider recognised for personalised customer experience
MATAWAN, N.J. [March 22, 2017] – iCIMS, Inc., a leading provider of cloud-based talent acquisition solutions, announces that the company has been honored in the 11th annual Stevie Awards for Sales & Customer Service for the sixth consecutive year. This marks the first Silver Stevie Award for the organisation in the Customer Service Department of the Year Category.
In the past year, the company has demonstrated a strong commitment to evolving its unique and all-inclusive customer service programme combining unlimited technical support, a customer care site, live training and a comprehensive knowledge base into one company focus, iCARE™. In March 2016, iCIMS launched a new fully-mobile optimised iCARE Customer Support experience with a global site search for intuitive resources and learning materials. The company also introduced a new interactive element through its iCARE Community where customers can share best practices and ask and answer one another’s questions.
“It is truly an honour to see the time and effort dedicated to enhancing our customers’ experience come into the spotlight. We’re proud to be recognised by the Stevie Awards for the innovative progress made within our iCARE Customer Support experience and iCARE Community,” said Adam Feigenbaum, chief customer officer of iCIMS. ”Our commitment to customer service with a personal touch has resulted in an increasingly positive experience for our clients that sets us apart as a trusted ally in their war for top talent.”
The Stevie Awards for Sales & Customer Service are the world’s top honours for customer service, contact center, business development and sales professionals. The Stevie Awards organises several of the world’s leading business awards programmes including the prestigious American Business Awards and International Business Awards.
iCIMS’ focus on creating a meaningful customer experience has translated into an increase in customer count over the last year. iCIMS currently supports more than 3,500 contracted customers worldwide. The company also received several customer service awards including a spot in the Leader’s Quadrant for global support on G2 Crowd’s Winter 2017 ATS Grid, and on HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for Talent Management Technology.
To learn more about other awards recently received by iCIMS, visit https://www.icims.com/why-icims/icims-awards.
About the Stevie Awards
Stevie Awards are conferred in seven programmes: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organisations in more than 60 nations. Honoring organisations of all types and sizes and the people behind them, the Stevies recognise outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
iCIMS is the talent cloud company that empowers organisations to attract, engage, hire, and advance the right talent that builds a diverse, winning workforce. iCIMS accelerates transformation for a community of more than 4,000 customers, including 40 percent of the Fortune 100.