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Customer Success Stories

How brilliant mobile recruitment beat the driver shortage crisis and improved employee retention

INDUSTRY:
Transportation/Logistics

HEADQUARTERS:
Seattle, Washington and Anchorage, Alaska

iCIMS CONNECTORS:
Background screening and payrol

NUMBER OF EMPLOYEES:
3,000

iCIMS PRODUCTS:
Recruit & Preboard

There is an alarming shortage of truck drivers, which has a dampening impact on the U.S. economy since 70% of all freight is moved by truck. In fact, transportation companies need an additional 60,000 drivers just to meet today’s demand, and this number is expected to top 100,000 within the next few years.

Lynden, a 72-year-old transportation company that employs 3,000 people to transport freight, has had to turn down business because it didn’t have enough drivers. The challenge for Lynden is not only to attract drivers from competitors, but to grow their workforce by attracting people – mostly millennials – to pursue a fulfilling career with their company.

HR, Operations and Marketing team up to drive success

To appeal to millennials, Lynden’s HR and operations leaders teamed up with their colleagues in marketing to create their Dock-to-Driver program to attract candidates to a career in commercial driving. By working the docks while going to school, new hires get the training needed to earn their CDL class A license. Lynden provides a mentor and even covers the tuition, so their new drivers are ready to take the wheel right after they complete the program.

The marketing team helped Lynden’s recruitment team create a new driver-specific page within their iCIMS career portal to showcase jobs and content relevant to people interested in a driving career. By implementing engaging employee videos, having an ‘apply now’ callto-action at every touchpoint, and highlighting their Dock-to-Driver program, Lynden built a steady pipeline of new drivers and reinforced their employer brand as place to remain for the long haul.

97% INCREASE IN APPLICANT VOLUME

40% INCREASE IN MOBILE APPLICATIONS

29% DRIVER TURNOVER RATE (60% BELOW INDUSTRY AVERAGE)

“iCIMS has really changed our lives. Previously, we were completely paper people, and we were anticipating that truck drivers would have more difficulty with the technology. Instead, we found that truck drivers are quite adept at using technology available on their cell phones and we leveraged iCIMS to make our driver career page and application completely mobile friendly.”

Gail Knapp,
VP, Employee Relations and Business Development, Lynden