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iCIMS Customer Support

iCIMS’ support staff, consistently recognised as the best in the industry, is available by both phone and email 24 hours a day, Monday-Friday. Full access to user forums, a virtual training library, an interactive knowledge center are also available through iCIMS’ Customer Care Website, all free of charge to iCIMS clients.

  • Global Services
    iCIMS supports over 1,200 customers and more than 40,000,000 users in over 80 countries daily! iCIMS offers full global support from both our U.S. offices and our Beijing location.
  • Free Training Webinars
    iCIMS offers complimentary Training Webinars for all users of our Talent Platform. Occurring twice a week, Training Webinars help customers maximise the potential of their iCIMS’ Talent Platform through increase system proficiency and improved user adoption.
  • A Dedicated Team
    Each of our clients partners with a dedicated team that helps users get the most out of their relationships with iCIMS. Our support teams include a Client Relationship Director, an Implementation Manager, a Subject Matter Expert, and a Project Engineer.

“Implementation has been pure ease! Our Implementation & Consulting Services Manager has gone above and way beyond his call of duty.  The implementation team seems to put out an all-out effort to assure the configuration of the iCIMS’ Talent Platform meets the recruitment workflow of the company.”

HR Director, Whole Foods Market

“Our CRD’s work has been exceptional! He led three different countries (US, UK, France) through the entire iCIMS system.  His approach was solution-focused and collaborative.  At the end of the day, the Head of Human Resource was impressed with the work accomplished and where we are as a company with the iCIMS’ Talent Platform.”

Associate Director, Talent Acquisition, dunnhumbyUSA