- Leading SaaS provider recognized for exceptional customer satisfaction ratings in talent management technology -
MATAWAN, N.J. (March 7, 2014) – iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions for growing businesses, is proud to announce its rankings in HRO Today’s Baker’s Dozen Customer Satisfaction Ratings. As a result of outstanding customer feedback, iCIMS has earned the number two spot in overall score and service quality – surpassing its year over year ranking and appearing on the Baker’s Dozen list for the third time.
Featured in HRO Today’s January/February issue, the results are based solely on the responses of HR professionals who serve as the talent management technology buyers for their organizations. Responses were analyzed and calculated across subcategories, including breadth of features and quality of service.
“It is an honor to be recognized by our customers and know that they are thrilled with the products and services we deliver,” said Chief Operating Officer and iCARE Ambassador, Adam Feigenbaum. “Our customers play a key role in the development of our product roadmap, and we ensure they benefit from routine upgrades in our latest technology releases, thanks to our ‘Pure SaaS’ delivery model. Backed by customer support, our customers receive not only best-in-market solutions, but also award-winning service.”
“Implementation of the cloud-based system was a smooth process thanks to our dedicated Implementation Manager,” said Access HR Talent Acquisition Manager, Melissa Tallichet Palmer. “iCIMS has provided us with a long term talent acquisition technology solution that will easily adapt to our recruitment practices as they evolve over time. Teamed with a solid customer service model, the iCIMS Talent Platform has helped take our recruiting practices to the next level.”
iCIMS adds the HRO Today’s Baker’s Dozen: Talent Management Technology recognition to its growing list of accolades. In 2013 alone, iCIMS earned three customer service awards including “Most Customer Friendly Company of the Year” by Best in Biz International. Thrilled to once again be recognized in this space, iCIMS remains committed to creating a holistically positive customer experience.
For a full list of iCIMS’ recent solution and services awards, please visit http://www.icims.com/news/awards.