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iCIMS Infrastructure: Canadian (International) Overview

Hosting Provider

iCIMS leverages a managed hosting provider for its Canadian clients, which can also be leveraged by International clients to meet their hosting requirements. 

Customer data and applications are hosted on in a secure data center.

Location

  • The primary co-location data center is in the Province of Ontario.  
  • The disaster recovery data center is in the Province of Alberta. 

Availability & Connectivity

  • Minimum 99.9% uptime and availability
  • Speeds up to 1 Gbps and beyond
  • Multiple carrier fiber-based delivery with separate and diverse building entry points

Monitoring & Security

  • 24x7x365 monitoring and security guards
  • Secure bullet-resistant entrances
  • Access cards and biometric controls for facility entry
  • Network Operations Center staff on site 24x7
  • Video surveillance and image capture systems with archived footage
  • Physically secure enclosures for cabinets and cages with biometric access controls
  • Heavy gauge wire mesh in all data center walls
  • Fully redundant monitoring firewalls
  • AES-256 bit encryption for data at rest available upon request

Compliance & Certifications

  • SOC 1 (SSAE 16) and SOC 2 compliant
  • ITIL V3 certified

Backup & Failover

  • Backup power generator feed: 2MW per dual gas generator for over 96 hours of offline runtime
  • UPS power via multiple modular 80 KW APC UPS units with integrated N+1 redundancy
  • Upstream Internet connectivity
  • Clustered core routers and switches
  • Fully secure multi-site failover

Cooling

  • 5x25 ton HVAC units with 125 tons of cooling capacity
  • Primary utility hydro feed: 1MW
  • Heat extraction doors within high density cabinets for heat removal
  • Internal HVAC, floor, and environmental monitoring systems

Fire Detection & Suppression

  • Double lock pre-action fire suppression system
  • Detection systems linked to local fire departments
  • Localized dry pipe two stage water system
  • State of the art zoned VESDA systems

Flooring

  • Stainless steel, raised, interstitial flooring for stability, proper airflow, and efficient cooling
  • Dual layer construction with an air plenum layer supplied by HVAC and a sealed cable chamber layer ensures dust, debris, and dirt do not enter the air plenum

iCIMS Infrastructure: Canadian (International) Overview - 30APRIL2018

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