How a leading nonprofit organisation increases productivity
The YMCA of Greater Seattle is the Pacific Northwest’s leading nonprofit organisation, reaching more than 253,000 people with more than 3,000 personnel across 13 branches, two overnight camps, and more than 200 programme sites.
In early 2018, the almost 150-year-old organisation embarked on transforming its HR function over the coming two years, including consolidating the decentralised recruiting efforts of its 300 line Managers in 13 branches under the corporate office.
To support its new centralised structure, scale with its changing needs, find ways to reduce candidate drop off, and cut down time to fill and time to apply, the Seattle Y engaged iCIMS’ Premium Success support programme to increase platform productivity, drive adoption, and maximise their return on investment.
iCIMS Premium Success provides a higher level of support to organisations with complex and unique hiring needs with a dedicated technical resource and 24×7 support, as well as annual system health checks.
We created a strong partnership with iCIMS. Having someone that knows our story and what we’re working toward saves time and money. iCIMS has helped us make amazing progress, and I don’t think I could have done it without our customer success manager.
Senior Talent Acquisition Manager