Customer Success Stories

HEI Hotels

How a hotel management company staffs its growing property portfolio

HEI logo with teal background

HEI Hotels partners with well-known franchises to manage their hotels and hospitality properties across the United States.

Its portfolio of 80 properties includes major brands like Hilton, Marriot, and Holiday Inn, along with independent wineries and hotels. Each year their team hires between 2,000 and 3,000 hourly personnel.

HEI’s previous applicant tracking software, included with ADP, lacked strong data and metrics tracking, came with limited onboarding capabilities, was difficult to use.

The overall flexibility of the system was low. We couldn’t configure nearly as much as we can with iCIMS.

Director of Talent Acquisition and Compensation

HEI Hotel’s approach

The iCIMS Talent Cloud makes it easy for HEI to manage hiring for all their properties in one solution.

Their recruiting team also uses iCIMS’ Onboarding solution, giving personnel at new properties a portal for their employment paperwork at HEI Hotels. This has saved thousands of pounds per year in support staff, supplies, and travel costs.

Finally, iCIMS’ data makes it easy for HEI’s recruiters to track performance metrics for their leadership team. Their recruiting team has access to talent metrics like time to fill, cost per hire, diversity metrics (like veteran new hires and women in leadership), and source effectiveness.

The best part about iCIMS is that there’s always a way. The onboarding solution is just one way the iCIMS support and implementation teams were so awesome in helping us reach a successful result.

Director of Talent Acquisition and Compensation

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