At Trust 22, Precisely, the data quality company announced the Data Integrity Suite. It will consist of seven modules. The first three were announced at the event. Incorta launched a new end-to-end data analytics hub for finance teams.
In the contract lifecycle management sector, Icertis revealed that Ooredoo has selected the Icertis Contract Intelligence platform and will integrate the solution with SAP S/4HANA. Agiloft revealed its new integration hub powered by Workato. Ataccama revealed a significant $150 million investment from Bain Capital Tech Opportunities.
Pick of the week
A group of investors is to acquire Zendesk for $10.2 billion in a deal that will see shareholders receive $77.40 per share. The deal is led by Permira and Hellman & Friedman LLC (“H&F”). Other investors include a wholly-owned subsidiary of the Abu Dhabi Investment Authority (ADIA) and GIC.
Mikkel Svane, founder, chairman and CEO of Zendesk, commented: “This is the start of a new chapter for Zendesk with partners that are aligned with the strength of our agile products and talented team, and are committed to providing the resources and expertise to continue our growth trajectory.
“With Hellman & Friedman and Permira’s support, we’ll continue to execute on our long-term strategy with our customers as our top priority, taking full advantage of the opportunity we see to help businesses navigate the ever changing expectations and demands of their customers.”
Ryan Lanpher, Partner at Permira, commented: “Zendesk has reimagined customer service software and empowers businesses to transform how they communicate with their customers in an increasingly digital world. We believe Zendesk is uniquely positioned to enable meaningful interactions and deliver compelling business outcomes across any channel.”
“We look forward to partnering with Zendesk’s management team and talented employees to help them accelerate product innovation and achieve their growth ambitions, added Brian Ruder, Partner and Co-Head of Technology at Permira.
Acquisitions
Thoma Bravo has completed its acquisition of Anaplan for approximately $10.4 billion.
Kaseya announced it had completed its acquisition of Datto for $6.2 billion, representing a share price of $35.50.
Kofax acquired Tungsten Corporation, a global B2B e-invoicing network that facilitates and streamlines complex invoice-to-pay processes.
Appointments
ActiveCampaign appointed Kelly O’Connel as SVP, Product Strategy and Sameer Kazi as President.
Alvaria has appointed Jeff Cotten as Chief Executive Officer. Tim Dahltorp, who has been interim CEO and Chief Financial Officer since February, will continue as CFO.
Digital Workforce Services Plc has appointed Heini Kautonen as CFO.
Willian Pimentel has joined Freshworks as Senior Regional Director of Americas Channels and Alliances.
Insightsoftware appointed Keith Payne as Sales Director for the Asia Pacific (APAC). Keith joins from SAP Concur, where he spent more than five years leading Sales and Customer Success in ANZ.
Qlik appointed Chris Powell as Chief Marketing Officer.
Business
ActiveCampaign has opened a new office in Dublin. It will become its EMEA hub.
Cezanne HR, the UK’s leading supplier of modern, global-first HR systems for mid-sized organisations, is now available in the Greek market.
DocuSign saw a major leadership change. Dan Springer stepped aside as CEO. Chairman of the Board Mary Agnes “Maggie” Wilderotter was appointed interim CEO to help the senior executive team improve execution in all phases of the company’s business.
Dreamforce will return to San Francisco from September 20 through September 22. The annual Salesforce will see tens of thousands return to the physical event, with millions joining online.
iCIMS announced registration is open for INSPIRE 2022, an award-winning global event for talent and technology innovators. The third annual INSPIRE conference will return as an interactive virtual event on Nov. 17 with live streaming and a limited in-person audience in Santa Monica, Calif.
Jenzabar announced its strategic collaboration with the Higher Education Assistance Group (HEAG), a higher education financial aid consulting firm. The relationship will enable HEAG and Jenzabar to address compliance challenges and provide enhanced financial aid solutions and services to institutions worldwide.
Neo4J announced Graph Summit 2022. It will occur in 17 cities across Europe, the Middle East, and Asia-Pacific between 27th June and 8th September.
Salesforce announced the launch of its Catalyst Fund, which will provide critical, unrestricted capital to nonprofits led by underrepresented leaders. The first round of grants, totalling $2 million, supports 20 nonprofits in Australia, the United Kingdom, and the United States that address inequities in education, economic opportunity, and racial justice.
AT&T and Salesforce announced a collaboration at World Tour New York to accelerate progress toward a net-zero economy. To support this goal, Salesforce will participate in AT&T’s Connected Climate Initiative (CCI). It is a collaborative that works on connectivity-based solutions to reduce greenhouse emissions by 1 gigaton by 2035.
SOCi Inc, Ford Motor Company, and their joint venture partner, FordDirect, announced today that they had appointed SOCi as its platform of record for localized marketing, available to all of its Ford and Lincoln Dealerships in the U.S.
TigerGraph and one of Indonesia’s renowned educational institutions, Institut Teknologi Bandung (ITB), today announced a strategic partnership that will contribute to accelerating smart city development and transformation in Indonesia.
Customer
PT Kapal Api Global has selected Anaplan based on its strong cloud-based platform that embeds and unites end-to-end Connected Planning into core functions, from finance to operations.
The University of Mindanao has selected Anthology’s Blackboard Learn Ultra as its new learning management system (LMS).
Digital Workforce Services PLC, the leading intelligent automation (IA) service provider, has helped Planet Mark’s sustainability certification programme identify significant growth opportunities with a six-figure business value.
Konsolidator has entered a CaaS partnership (Consolidation as a Service) with the UK company Isosceles Finance Limited. Isosceles are business and corporate advisors to growing companies through finance director services, outsourced accounting, M&A support, and HR and payroll services. With the CaaS partnership, Isosceles Finance Limited will use Konsolidator to deliver consolidation and reporting services for their clients.
PVH Europe, home to the global headquarters of Tommy Hilfiger and European offices of Calvin Klein, has selected the Mendix low-code platform. The organization leveraged the platform to create an innovative suite of applications to more efficiently manage and track marketing budgets, chargeback, on- and off-board temporary and external employees, manage project calendars and streamline customer service.
TigerGraph announced an agreement with Stemly, the Singapore-based startup building a leading-edge enterprise decision intelligence platform, to use TigerGraph graph analytics technology to enhance interconnected decision-making between supply chain and finance in demand sensing/ shaping, supply chain optimization and cash flow planning.
Product
CData Software introduced the CData Arc platform, enabling organizations to automate their B2B integration workflows in minutes and share data with partners in the cloud with CData Arc Cloud and on-premises with CData Arc, previously named CData ArcESB.
NICE Robotic Process Automation (RPA) version 7.7 is now available. It extends the capabilities of NEVA (NICE Employee Virtual Attendant) for a more frictionless user experience. Three key innovative capabilities in the latest release include embedded on-screen web callouts for more seamless real-time agent guidance, an AI-powered business insights dashboard for accelerated and efficient decision making, and a next-generation connectivity watchdog that identifies disruptions, and analyzes their business impact and recommends the best option for repair.
Nitro software unveiled its latest releases across its Nitro Productivity Platform, including Nitro PDF Pro, Nitro Sign and Nitro Analytics.
Pega announced that the updated version of Pega Process Extender for Salesforce Lightning is now available for download on Salesforce AppExchange and Pega Marketplace. This component makes it easy for organizations to drag and drop Pega Infinity workflow automation and AI-powered decisioning capabilities directly into existing Salesforce Lightning deployments.
Qualtrics announced Qualtrics Quality Management (Qualtrics QM), a new AI-powered and human-assisted quality assurance solution that gives contact centre leaders critical AI-powered insights on customer needs, agent effectiveness, and overall performance so they can act quickly to improve the customer experience, reduce operational costs and compliance risk and better evaluate their agents’ performance.
Qualtrics and ServiceNow announced today a new app to help improve employee and customer service experiences. Available in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make informed decisions and take immediate action to respond to employee and customer needs.
Salesforce announced expanded financial services offerings built specifically for banking, wealth management, and insurance institutions. Salesforce for Financial Services now offers more targeted and trusted automation and AI-powered by Client 360 to help every team unlock insights, deliver great customer service, and drive operational efficiencies. Whether they deal directly with customers, underwrite loans, or manage administrative duties like human resources.
Serviceaide announced product upgrades across its entire line of service management solutions. It has introduced Service Automation 2.0, a powerful automation engine that dramatically improves the digital automation of services and processes to increase efficiency, lower costs, and improve user experiences and satisfaction.
Slack announced that it would launch GovSlack in July 2022. With GovSlack, government agencies and those they work with can enable their teams to seamlessly collaborate in their digital headquarters while keeping security and compliance at the forefront.
