New Research Explores How Employers Can Better Recruit and Retain Veterans

iCIMS and RecruitMilitary release survey data to help bridge the gap between employers and veterans

MATAWAN, N.J. [November 4, 2016] – In honor of Veterans Day and in an effort to educate employers on how to effectively recruit and retain military veterans, iCIMS, Inc., a leading provider of cloud-based talent acquisition solutions, released a new research report, “America’s Heroes at Work: The Veteran Hiring Report.”

In collaboration with RecruitMilitary, the nation’s leading veteran hiring company, the study was conducted to gain a better understanding of post-9/11 veterans’ experience and expectations while job hunting and at work, following their military experience. The report explores key factors veterans believe are holding them back from landing a job and what they look for in an employer. It also highlights tips for employers to build programs for recruiting and retaining talented veterans and benefits they can gain from hiring veterans, based on the data collected.

“The results from our survey are eye-opening, and reinforces the need for employers to focus on nurturing their veteran employees and enhance their recruitment efforts to attract veteran job seekers,” said Susan Vitale, chief marketing officer at iCIMS. “Although it is encouraging to see the unemployment rates for post-9/11 veterans on the decline, our survey reveals just how tough the transition continues to be for those who are trying to build a career in the civilian workforce and why some employers are missing the mark in attracting talented candidates with experience in the military.”

Highlights from the report include:

Recruiting and Retaining Talented Veterans

-      Veterans have the skills employers are looking for in new hires. Top skills include a strong work ethic, problem-solving skills, adaptability, and working well in a team environment.

-      Veterans are natural leaders, and employers can tap into this if they have a strong mentorship program. In fact, 93 percent of veterans would be willing to serve as a mentor to a civilian employee.

-      Employers should leverage general job boards, such as Indeed and CareerBuilder, and government websites, as these are the top sources veterans use when searching for a job.

Challenges Veterans Face Building Careers

-      Eighty-six percent of post-9/11 veterans decided not to apply for or accept a job offer after leaving the military. Top reasons include disappointment with the salary and benefits offered, not believing they have enough education or training to do the job, and reading negative reviews about the company’s culture or work environment.

-      Forty-one percent believe hiring managers do not understand their military experience, and 37 percent believe hiring managers devalue their military experience.

-      Forty-seven percent have understated or excluded their military service on their resume or online job application, and among those, 44 percent were concerned their military service would negatively impact the hiring decision.

“It is evident that there are a disconnect and a lack of understanding between veterans and employers,” added Vitale. “Our servicemen and women, who have received some of the most sophisticated training and experience and have made extreme sacrifices for our country, are having trouble gaining job security, stability, and a sense of purpose as civilian workers. By gaining more awareness of the top skills veterans hold, employers will be more equipped to tap into this talent and create mutually beneficial relationships with candidates who have served.”

The iCIMS survey was conducted by Wakefield Research among more than 700 U.S. post-9/11 veterans, and distributed by RecruitMilitary.

To learn more about other data available through iCIMS’ Hiring Insights research practice, visit

About iCIMS

iCIMS is the leading cloud platform for recruiting. iCIMS enables companies to manage and scale their recruiting programs through an award-winning end-to-end talent acquisition platform and an ecosystem of nearly 300 integrated partners. Established in 2000, iCIMS supports more than 4,000 customers, including nearly 20% of Fortune 100 companies, hiring 4 million people each year. For more information, visit