Challenges Faced by Recruiters
Long gone are the days when email folders and filing cabinets could be considered viable systems for searching and screening candidates. The war for top talent is becoming increasingly competitive and losing qualified candidates in paper piles is one preventable way for companies to not fall behind the pack.
With a Talent Acquisition Software, businesses can ensure that resumes won't get lost in the shuffle and candidates won't slip through the cracks. Primary benefits of applicant tracking include eliminating duplicate records for improved candidate tracking as well as using application history to better determine candidate qualification. Within this organized process, businesses are also able to efficiently identify and notify qualified candidates of positions within the organization as well as stay informed of all key candidate data in one centralized location.
Reporting and Analytics
3 out of 4 organizations claim that they are not adequately measuring the success of their recruitment and candidate management initiatives. Some of the more difficult tasks include determining which recruiting methods are working, which are lacking, and what these metrics mean for the future. Without a high-quality centralized reporting system, identifying important metrics can be both confusing and time consuming.
A proficient Talent Acquisition System enables flexible reporting capabilities including such industry standard reports as cost-per-hire and time-to-fill as well as source effectiveness reports for better allocation of recruitment resources and automated EEO/OFCCP tracking and reporting to help give management piece of mind. In addition, these metrics can be reported in real time, across multiple departments, locations and business units.
With a decreasing sense of employment loyalty and increasingly expensive turnover rate in today's Generation Y dominated workforce, a well-managed plan of action is needed for businesses to succeed. Studies have shown that organizations that provide new-hires with easy access to forms and employment information prior to the first day of work benefit from enhanced employee retention, productivity, and overall satisfaction.
Leaders of organizations from every industry are investing additional time and financial resources in coordinating an Onboarding program to ensure the retention of their top talent and decrease new-hire time-to-productivity. Utilizing Talent Acquisition Software equipped with Onboarding capabilities facilitates numerous processes including self-service completion of new-hire forms, scheduling of employee orientation, internal notification to key parties, and more.
While the search for Talent Acquisition Software may be vast and sometimes confusing, it's important to realize that no two systems are the same. While the bells & whistles of a product may serve as an eye catching start in choosing a platform, it is important to determine what your company's needs are and which vendor has the resources to cater to those needs. In order to evaluate exactly what your company needs, create a list of essential "must haves" in order to eliminate unqualified vendors. This list might include free customer support or perhaps the platform must be Software as a Service (SaaS) or web-based software rather than installed software. Identifying which vendor best fits your organization will ensure a smooth transition without unexpected disappointments. In addition, you might find it beneficial to connect with colleagues at other companies to learn from their experiences. In order to facilitate identifying your companies' "must-haves", take a look at some of the defining factors that follow.
Selecting the Right Software: The 5 Essentials
The most essential element in ensuring your company has an ideal customer experience is support. A superior vendor will offer a product expert to work directly with you to ensure that the first, critical phase (software implementation) is handled professionally, on time, and to your satisfaction. After implementation, a team member (accustomed to your companies unique business needs) should be readily available to oversee your account with a single goal in mind: 100% Customer Satisfaction. The final tier should include a support expert, available 24 hours a day Monday through Friday, to answer your questions and concerns. Whether it's through a toll-free 800 number or by email, your vendor should guarantee direct access to a member of their team on the first call and in real time. Truly complete customer service should also consist of alternative sources for customer assistance including free training, weekly webinars, onsite training, video library training, and more. Furthermore, training offerings need also be not straight off-the-shelf, but rather should be tailored around each organization's unique needs and preferences. In the end, every size company should benefit from unlimited access to enterprise- level support.
2) Ability to Grow
One of the defining characteristics of any company, regardless of industry, is its' likelihood to expand. Naturally, you would want your vendor of choice to do the same. The ability for your talent acquisition system to grow as your company expands is one of the most crucial decision making elements.
Look for a Talent Acquisition Software that provides inherent scalability where you can easily enhance your platform without purchasing, implementing, or training users on additional or new systems. The right Talent Platform will not require you to buy additional modules, migrate to new databases, or pay premium prices for customer support if your business expands.
3) Ease of Use
Having a system that is easy to use is a cornerstone of all products. What good is a software solution if it's too difficult to use? While it's easy for any vendor to claim that their platform is easy to use, take a look at some other indicators. Has the company won any awards for the ease of use of their platform? How's their customer satisfaction rating? What about their client retention rate? Many vendors will also include case studies featuring customer success stories. Take a look at these and see what other companies are saying about the system.
4) Speed and Security
Talent Acquisition Software is only as effective as your ability to have 24/7/365 access to it. Find the system availability statistics on the vendor's website — an ideal system will offer near perfect rates. Moreover, a Talent Platform should constantly be enhancing the way data is accessed and delivered to its' end-users, thus the vendor should be improving delivery options upon each new release.
In addition, businesses can greatly benefit from a platform that operates via Software as a Service (SaaS). Advantages include no installations as well as the relief of numerous burdens including support, maintenance, and upgrades from the end-customer.
Data security is a vital component to any successful outsourced application hosting service. Look for HR Software that securely stores information remotely as well as backs up all of its' data daily as part of a protocol for disaster recovery.
When an organization is considering a Talent Acquisition Software, the crucial deciding factor can be the price to value ratio. To get the best value, greatest ROI, and perfect fit for your company, it's critical to consider the importance of the following attributes:
Choosing Talent Acquisition Software that operates on a single-platform is one of the most valuable, cost efficient decisions an organization can make. A one-stop solution that enables the management of the entire talent life cycle through one single-source solution eliminates the need for companies to ever purchase and maintain multiple solutions. Because businesses are constantly growing, a provider that doesn't require clients to buy additional modules or costly add-ons can offer a long term advantage.
Look for scalable software that can be configured according to your company's unique hiring management processes as well as capable of accommodating your evolving needs as your organization expands or processes change. These attributes will ultimately provide a greater value to your companies' needs.
As we've mentioned before, customer support is a key essential for Talent Acquisition Software. When combined with the convenience of a single platform as well as the software's inherent scalability & configurability, it creates an overwhelming value for your company. Therefore, avoid software that offers its' customer support at different levels for different prices.
Your organization should not be considered "less than", nor should you have to pay premium price for customer support as your company expands.
When these three fundamentals are offered from one vendor, they create an ultimate added value to the Talent Acquisition Software. Accordingly, these attributes are vital assets to an organization that is constantly growing and changing.
Investing in the Right Software
Once you become well-versed in the benefits of using Talent Acquisition Software as well as what to look for, your company should begin to develop a plan for action. The timeline for a vendor selection process for Talent Acquisition Software can range from a month to six or more to complete. The following is a suggested outline that will allow your business to project a realistic decision-making timeframe. Depending on your companies preferred implementation date, this time line is subject to change.
How iCIMS can Help
iCIMS is one of the fastest-growing vendors of Talent Acquisition Software. iCIMS has clients all industries and sizes. iCIMS' key differentiator is our commitment to customer service and the customer experience. We are extremely proud of our 4 year running 97% customer satisfaction and renewal rating. Our award-wining customer experience is a result of advanced support offerings, which include a multi-tiered customer support team, frequent virtual and on-site training, and our interactive Customer Care Site. When you choose iCIMS, you can rest assure that our vast experience working with companies like yours can benefit your organization as well.
To learn more about the iCIMS, call 1-800-889-4422 or take a look at our demo.