- Redesigned customer care site is a glowing example of company’s latest innovative solution to create best-in-breed customer experience -
MATAWAN, N.J. (March 11, 2013) –iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions for growing businesses, has been honored with the Bronze Stevie® Award for “Customer Service Department of the Year” in the Computer Software category for the successful launch of its new, redesigned iCARE Customer Support Site.
“We work hard to give our customers a voice. The redesign and launch of our new iCARE site was a direct result of customer feedback,” said Adam Feigenbaum, Chief Operating Officer and iCARE Ambassador, “That’s why this award means so much to us.”
After carefully listening to customer comments and observations, iCIMS launched an improved version of its iCARE Customer Support Site. The online environment features greater imagery, simplified navigation, and streamlined content – focusing on training, products, partners, and better user interaction.
“iCARE is not a ticketing systems for customer inquiries and issues,” Feigenbaum continued, “it’s a true knowledge sharing, customer interaction platform.”
The annual Stevie Awards for Sales and Customer Service is the world’s top sales, contact center, and customer service awards competition. Thousands of companies, of all sizes and industries, vie for top prizes. Entries are judged by a panel of industry experts from around the world.
“This is the second year in a row we have won this important award,” said iCIMS CEO, Colin Day, “What we offer through our iCARE site is unique to anything else being offered in our space. It was designed for our customers, by listening to our customers. It is another example of the dedication and passion of iCIMS employees to deliver the best, every day. I’d like to thank not only our employees but also our customers who helped make the launch of our iCARE Customer Support Site such a success.”
The award comes on the heels of another major win for the company in the customer service category. Recently, iCIMS made it to the top three ranking in HRO Today magazine’s “Baker’s Dozen Customer Satisfaction Ratings: Talent Management Software,” a coveted customer satisfaction survey. Other customer service industry mentions and awards include the New York Enterprise Report’s Small Business Awards and Bernstein & Associates’ study of Customer Satisfaction for Enterprise Organizations.
For a complete list of Gold, Silver, and Bronze Stevie Award winners in all categories, visit http://www.stevieawards.com/pubs/sales/awards/426_2281_22268.cfm.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.