- Talent Acquisition SaaS provider recognized for exceptional customer service in the computer software category -
HAZLET, N.J. (March 2, 2012)- iCIMS, a leading provider of Software-as-a-Service (SaaS) talent acquisition solutions for growing businesses, announced today that the company has been named a Stevie Awards Bronze Winner for Customer Service Department of the Year in the Computer Software category.
The Stevie Awards, organizer of the Sales & Customer Service Awards, American Business Awards, International Business Awards, and Stevie Awards for Women in Business, is a prestigious and internationally recognized awards provider. The Customer Service Awards, in particular, honor businesses for continuous achievements within their industries year over year. During the rigorous application evaluation process, 93 preliminary judges reviewed and scored each 2012 applicant to identify which would progress to the final round. The final winners were announced during the 6th annual awards program at Caesars Palace, Las Vegas on Monday, February 17th.
With the belief that a product is only as strong as the service behind it, iCIMS is committed to an ongoing pursuit of 100% customer satisfaction. iCIMS provides all core product customers with complimentary multi-tiered customer support, including a knowledgeable Implementation Manager, a dedicated Client Relationship Director, and an accommodating 24/5 help desk. Additionally, clients have access to a fully trackable, online ticketing system – which dramatically expedites response time for technical support.
“iCIMS’ Customer Support is exceptional,” said Lauren Kiser, HR Manager of SchoolDude.com and FacilityDude.com. “They offer help each step of the way and it does not stop there. In addition to providing an efficient online ticketing system, the iCIMS Customer Support group takes a very personalized approach to customer care. I have been incredibly pleased with their responsiveness and overall commitment to our satisfaction,” Kiser concluded.
Since its founding, iCIMS has been recognized by multiple organizations for its outstanding customer service. Most recently, the company was recognized for the third consecutive year in the Customer Service category of The New York Enterprise Report Small Business Awards. Additionally, Bernstein & Associates Study named iCIMS an Outperformer in Customer Satisfaction for Enterprise Organizations in 2011.
iCIMS’ dedication to providing superior customer service has enabled the company to retain its position as one of the largest and fastest-growing providers of talent acquisition solutions while maintaining one of the industry's highest customer retention rates. iCIMS now supports more than 1,000 clients including brands like Liz Claiborne, Inc., Jamba Juice, Aspen Dental, Marathon Oil & Gas, Whole Foods, L.L. Bean, and Sirius XM Radio, Inc.
“iCIMS is honored to be named Bronze by the Stevie Awards, especially in a competitive category like Customer Service,” said Adam Feigenbaum, Chief Operating Officer, iCIMS. “This Stevie Award recognizes that even as iCIMS grows to 1,000+ clients, we continue to make good on our commitment to deliver the best customer experience in the industry.”