-Software-as-a-Service provider amps up customer service initiatives to support additional client sign-ons including RSK Group, PLC.-
READING, UK – 17 March 2011: iCIMS, the second largest provider of talent acquisition and e-Recruitment solutions, announced increased support initiatives to better equip clients with top resources to fully utilise iCIMS’ candidate management system, the Talent Platform. New UK clients, such as RSK Group, will benefit from additional staff to field client inquiries and enhanced resources to drive user adoption.
To date, iCIMS has nearly 900 clients, including Moo Print, International Baccalaureate, and RSK Group. As iCIMS increases its customer base, the company is ensuring above average support to meet all clients’ needs. New support staff will give clients specialised attention on software questions and requests, while updated training and informational resources will improve their Talent Platform user experience. Along with these customer service add-ons, iCIMS provides the most flexible e-Recruitment tool on the market, making it a great match for UK HR professionals with unique recruitment needs. These companies can leverage the Platform to mirror their recruitment strategy and ultimately, drive more effective and efficient hiring.
RSK Group is the UK’s top privately-owned multidisciplinary environmental consultancy that requires highly-qualified employees to drive company performance and success. Turning to iCIMS to power their current initiatives, the Platform will help RSK Group’s recruitment team attain the right top talent more efficiently, enabling the company to fill vacancies in a more streamlined and automated way. Further, RSK Group will be able to reduce long-term hiring costs along with time spent on manual tasks.
RSK Group’s Recruitment Manager Sarah Murphy commented, “Our staff here at RSK Group are essential towards continued company success, and as such, we very much value their work and strive to hire like-talent for newly opened vacancies. Leveraging an e-Recruitment system was our chance to find top talent more quickly and iCIMS was the system we needed to help us maximise our hiring programme.”
These UK support initiatives are the first of many to come in 2011. “As seen with our 2010 year-end performance summary announced in January, our UK Operations have experienced rapid expansion,” commented President and CEO, Colin Day. “To proactively support this growth and the growth to come, we are giving clients additional complimentary support offerings that they need to successfully recruit. As a company that strives for 100 per cent client satisfaction, clients and prospects alike can be sure that we will continue to build out our customer service resources to support UK client needs as 2011 continues.”
About RSK Group
RSK Group is one of Europe's fastest growing environmental consultancies, with strategic locations in the UK and Europe and in the Gulf and Caspian regions. The company offers clients a one-stop-shop of environmental services, and maintains a peerless dedication to best practice. (RSK remains one of the few companies of its kind to have achieved certification to the International Organisation for Standardisation ISO 9001, ISO 14001 and OHSAS 18001 standards for quality, environmental and health and safety management).