-Leading SaaS provider acknowledged year-over-year by the Stevie Awards for outstanding customer service-
HAZLET, N.J. (February 1, 2011) iCIMS, the second largest provider of talent acquisition solutions, announced the company’s position as a finalist for Customer Service Department of the Year. Based on six weeks of preliminary judging, iCIMS was recognized for the third consecutive year as a finalist in the IT & Telecommunications - Services & Software category of the Stevie Awards’ Sales and Customer Service Awards, along with nine other organizations.
As one of the world’s premier business awards, the Stevie Awards also organizes the American Business Awards, International Business Awards, and the Stevie Awards for Women in Business. The Sales & Customer Service Awards honor businesses for continuous achievements within their industry. Winners will be announced at the 5th annual awards program on Monday, February 21st at Eden Roc Renaissance Hotel in Miami Beach, Florida.
Founded in 1999, iCIMS now supports over 875 global clients including brands like LL Bean, Fox Rent-a-Car, Ransome Cat, Shutterstock and Sony Music UK. The web-based, single-source coded platform allows companies to manage both their candidate and employee management processes through fast, flexible and user-friendly software. With the launch of the Customer Care Site, customers are provided with interactive access to information, forums and tools through an outlet that is available 24/7. In addition, iCIMS’ provides a four-tiered customer service team, including strategic Client Relationship Directors, dedicated Implementation Managers, knowledgeable Subject Matter Experts and a Project Engineer Team, that are all available 24 hours a day, five days a week to fully support every customer.
"iCIMS has set a very high standard for excellence in customer service," said Ron Moser, Ransome Cat Employment Manager. "As one of the premier providers of talent acquisition solutions, they set the standard for excellence in their industry and continue to raise the bar on what customers come to expect from a business partner. Having implemented the iCIMS Talent Platform, I have seen firsthand how their world class customer support has put them in a league of their own."
Most recently, iCIMS was named in Bersin & Associates Study as an Outperformer in Customer Satisfaction for Enterprise Organizations and additionally recognized for the second year in a row in the Customer Service category for The New York Enterprise Report Small Business Awards. The Stevie nomination is a further indication of iCIMS’ commitment to the customer experience and the high level of satisfaction observed by their customers.
"iCIMS is extremely honored to be named a finalist within the Customer Service Department of the Year category, year after year," said Adam Feigenbaum, iCIMS Chief Operating Officer. "As a testament to our recent efforts to enhance the customer experience through the development of our Customer Care Site, we are proud to be consistently recognized by the Stevie Awards in this arena once again. As iCIMS continues to grow, customer service will remain top priority."