-Attributes 362% Revenue Growth to customer experience, client renewal and platform flexibility-
HAZLET, N.J. (October 21st, 2010) – iCIMS, the second-largest provider of Software-as-a-Service (SaaS) talent acquisition solutions, announced today that it ranked number 254 on the Technology Fast 500™, Deloitte’s ranking of 500 of the fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. On a regional level, iCIMS placed an impressive 30th for the tri-state area. Rankings are based on the percentage of fiscal year revenue growth during the period from 2005–2009.
iCIMS’ Chief Executive Officer, Colin Day, credits the company’s success due to a continued focus on not only signing new customers onto its flagship product, the iCIMS Talent Platform, but also renewing a higher percentage of its customer base year-over-year versus its competition. As a provider of SaaS-based technology, iCIMS recognizes the need to nurture its existing client base, subsequently leading to strong renewable revenue. Since its inception in 2000, iCIMS has made client support an integral part of the company’s overall customer experience. Recently named a finalist in the customer service categories of the New York Enterprise Report Small Business Awards, Stevie Awards, and the UK’s Sift Media Awards, iCIMS has been consistently recognized as an industry leader for innovative customer success offerings. iCIMS’ unwavering dedication to customer support continues to be a key differentiator from competitors in a space that often charges high premiums or delegates tiered-support based on company size.
“Such recognition is a true testament to our core values; providing the best ‘customer experience’, regardless of customer size and always building for the good of the platform,” said Day. “These standards combined with our SaaS business model will continue to power iCIMS’ growth into the new decade.”
Recently ranked on the prestigious Inc. 500 | 5000 for the 5th consecutive year, iCIMS also cites the inherently flexible candidate and employee management solutions as playing an integral role in the company’s rapid growth. With built in best-in-breed functionality and best-practice defaults, iCIMS’ Talent Management Suite allows companies of all industries and sizes to streamline their HR processes – from applicant tracking and onboarding, to performance management and beyond.
In 2010, iCIMS has seen several new-client trends, including an influx in mid-market clients adopting full candidate management functionality as well as SMBs adopting the platform’s complete candidate and employee management capabilities. Additionally, iCIMS continues to see success in two verticals often associated with unique hiring practices: healthcare and retail. iCIMS is able to accommodate these industries’ specialized recruitment processes as a result of the Talent Platform's flexibility and usability. Retail and healthcare organizations interested in managing multiple hiring types, such as corporate, field, hourly or volunteer positions, are able to do so within one core technology rather than through purchasing and implementing numerous systems. Having signed 150 new-clients YTD, iCIMS expects these trends to be the backbone for growth in 2011 and beyond.