- Software-as-a-Service provider named a finalist in the Customer Service Category of the New York Enterprise Report Small Business Awards -
HAZLET, N.J. (August 19, 2010) iCIMS, the second largest provider of talent acquisition solutions, announced today the company’s nomination as a finalist in the Customer Service category for The New York Enterprise Report Small Business Awards. For the second year in a row, iCIMS is one of a handful of companies celebrated for their exceptional customer support.
The New York Enterprise Report honors the achievements and accomplishments of the tri-state area's most dedicated and well-known small businesses. All finalists were chosen based on their ability to demonstrate excellence in their particular area, which would have resulted in competitive advantages, revenue profits and/or long-term value. iCIMS was selected as a finalist for its exceptional client service and support, with such additions as its interactive Customer Care Site, and thus, created both short and long term value for its 800+ clients.
“We are proud to recognize the achievements and accomplishments of iCIMS,” said Robert Levin, Editor-in-Chief and Publisher of The New York Enterprise Report. “The use of their unique customer support channels has given them a distinct competitive advantage and we congratulate them for their initiatives and innovative thinking.” The New York Enterprise Report Small Business Awards Gala is scheduled for Wednesday, October 6th from 6 p.m. - 10 p.m. at the Metropolitan Pavilion in New York City, NY.
Since its incorporation in 2000, iCIMS has differentiated itself in the HR software space by offering enterprise-level customer service to all clients regardless of size. The company soon became globally recognized for this service as well as for its flagship product, the iCIMS Talent Platform. Operating off a single, web-based system, the iCIMS Talent Platform streamlines and simplifies HR processes with tools such as applicant tracking, onboarding, performance management, employee data management and succession planning. The Platform’s inherent flexibility and ease-of-use has marked it as software designed to drastically reduce cost metrics such as time-to-fill and cost-per-hire, while also designed to improve positive metrics such as employee retention. iCIMS clients – most of which fall into the small and mid-sized markets – often turn to the Talent Platform as a replacement of manual, paper-based processes, or as a migration from competing applicant tracking and employee management systems. The system’s scalable functionality expands with company growth, eliminating the need for growing companies to buy multiple, disparate talent management software to successfully manage their talent lifecycle program.
iCIMS’ outstanding customer service has also recently been recognized by the Stevie® Awards as one of fourteen finalists for “Customer Service Department of the Year” and for the People’s Choice Stevie® Awards for Favorite Customer Service Organization in 2010. Recognition like this continues to confirm iCIMS’ unwavering commitment to providing the optimal customer experience. Further, iCIMS was recognized as a finalist in the UK Sift Media Awards which will be announced in October at the awards ceremony in London, UK.
This superior customer experience is sustained through iCIMS’ advanced support offerings including a multi-tiered customer support team, frequent virtual and on-site training, and their most recent addition, the interactive Customer Care Site. This new site is an information hub relaying the latest industry news, talent management best practices and Talent Platform user advice. The site also offers a user-propelled forum available for clients to post questions and comments to the support team. iCIMS’ dedication to 100 percent user adoption has led to these varying support initiatives. As a result, iCIMS has experienced a 97 percent corporate renewal rate since 2003.
“iCIMS is thrilled to be named a finalist for this reputable award,” said iCIMS’ CEO, Colin Day. “From day one, we’ve challenged ourselves to provide the best customer experience in the industry and we’re extremely honored to see those efforts recognized. At the same time, these recognitions are also meter markers for iCIMS, allowing us to track how well we are doing and how there is always room for improvement. We look forward to continued excellence in client satisfaction.”
About the New York Enterprise Report
The New York Enterprise Report, in print and online features “how-to” articles written by experts for small and midsize businesses in the tri-state area. Each issue of The Report, which is the only media in the New York area exclusively for the leaders of smaller businesses, provides thousands of dollars of much needed expertise making it a must read for those wanting to grow their businesses.
For more information about the New York Enterprise Report, visit our website or call (516) 997-1950.
# # #