- Software-as-a-Service Provider Named to the Shortlist of the Sift Media Software Satisfaction Awards - HAZLET, N.J. (September 16, 2008)
- iCIMS, a leading Software-as-a-Service (SaaS) provider of talent management platforms
announced today that the company has been named to the shortlist of the Sift Media Software Satisfaction Awards. After nearly 6,000 votes were cast, iCIMS was honored with three other talent management software providers for delivering excellent customer service to UK clients.
The Sift Media Software Satisfactions Awards are based on the views of genuine buyers and end-users of business software applications - not those of a judging panel. The Awards act as a valuable guide to any business making the decision to purchase new software applications, as they provide real user feedback.
"iCIMS is proud and excited to be recognized for our customer service on an international level," said iCIMS Director of Customer Services, Andrew Curtis. "Because the awards are determined by the people actually using our software and interacting with our support teams every day, we really prize this recognition."
Supporting the talent management
needs of over 600 clients worldwide, iCIMS has maintained a 97 percent corporate renewal rate since 2003, a testament to the high level of satisfaction experienced by iCIMS customers. With the belief that a product is only as strong as the service behind it, iCIMS offers dedicated, multi-tiered support for all users. Every client is partnered with a committed Account Management team that helps users get the most out of their relationship with iCIMS. This group assists clients throughout their time with iCIMS, ensuring timely implementation of the system and ongoing satisfaction with iCIMS services.
iCIMS clients expressed their enthusiasm for the companys customer service in their entries to the Sift Media Software Satisfaction Awards as well as to iCIMS directly. "The customer support has been exceptional!" said the Associate Director of Talent Acquisition at dunnhumby, an international marketing consultancy and services company. "The iCIMS Account Management team led three different countries (US, UK and France) through the system implementation, and the approach was solution-focused and collaborative. At the end of the day, the head of human resources was impressed with the work accomplished and where we are as a company with iCIMS roll-out."
Kimberly Paul, manager of global recruiting at Continental Airlines, reiterated this enthusiasm for iCIMS Customer Support. "iCIMS really contributed to our international recruitment accomplishments. Customer Support was knowledgeable and extremely valuable throughout our global rollout of the Talent Platform, and we couldnt have attained this level of international staffing success without iCIMS."
Unlimited customer support and complimentary training services are offered to all iCIMS clients worldwide. Available 24 hours a day, five days a week, iCIMS service teams offer proactive and reactive support to all users of iCIMS technology platform, which powers pre- and post-hire
talent management initiatives for corporations around the globe. Customers can also take advantage of unlimited access to user forums, a virtual training library, and an interactive Knowledge Center, as iCIMS recognizes the importance of a strong training program in delivering this superior customer experience.
"We are honored and excited to be recognized by our UK users for exceptional customer support," said iCIMS President and CEO, Colin Day. "This award speaks to iCIMS dedication to providing both our domestic and international clients with an unparalleled Customer Experience, and we look forward to continued client satisfaction with our software and support offerings."