Have questions about switching to iCIMS?
You’ve come to the right place. Here we will answer some of the most commonly asked questions about migrating from competing solutions to iCIMS.
+ Does iCIMS have experience migrating customers from my current solution provider?
iCIMS has successfully migrated clients over to the Talent Platform from virtually every leading competitor, including Taleo, Kenexa, Vurv Express, Success Factors, HRM Direct, BrassRing, HRSmart, Ceridian, Peopleclick, VirtualEdge, SilkRoad, Peoplesoft, First Advantage, Monster, Unicru, PCRecruiter, Authoria and more.+ How much will the migration process affect my daily workflow?
Minimally to none. Because iCIMS has converted clients from all competing systems, we have the experience and know-how to move data efficiently and with very little disturbance to your workflow.+ Can all of my existing resumes and candidate/employee data be migrated to iCIMS?
Yes. iCIMS will assist with the migration of your existing data into the Talent Platform.+ Can all of my legacy data including requisitions, contacts, attachments, etc. be migrated to iCIMS?
Yes. iCIMS’ Technical Staff can facilitate the migration of legacy data.+ I have a lot of data that needs to be migrated over; will I be charged a fee because of this?
While some competitors charge up to $15,000 in added fees due to the amount of data that needs be migrated over, iCIMS does not charge customers based on the volume of the migration; instead, clients pay a one-time set-up fee that includes migration of all data, configurations, branding of career centers, implementation, training, and more.+ Once my data is fully migrated over, what will the transition to the platform be like?
Before you go-live with the system, iCIMS will give you time to test the configurations made to the Talent Platform and ensure that they accurately reflect your workflow needs. Your users will then be trained on the configured system with consideration to how your organization will be using the iCIMS Talent Platform to manage your unique hiring process.+ What kind of support and training can I expect to receive during the implementation process and after we go live with the system?
Every iCIMS client partners with a dedicated Account Management team that helps users get the most out of their relationship with iCIMS. Our support teams include a Client Relationship Director, an Implementation Manager, Subject Matter Expert, and a Technical Services Representative. This group is available to assist clients throughout their time with iCIMS, ensuring timely implementation of the Talent Platform and ongoing satisfaction with iCIMS’ services. From teleconference sessions to in-person seminars to complimentary training webinars and more, iCIMS has developed training and support programs to maximize user adoption, proficiency, and satisfaction.Furthermore, while some competing solution providers offer limited training and support unless purchased for additional fees, iCIMS provides enterprise levels of service to all customers, free of charge.
+ Is the system reliable? Is there any downtime?
iCIMS' Talent Platform has a proven track record of not only meeting, but also exceeding, the stringent delivery and performance standards of our more than 800 customers and over 1,000,000 users across the globe.iCIMS' solutions are among the most reliable in the Industry, supporting a system availability rating that exceeds 99.99% and are also among the fastest and most responsive offerings available to HR professionals today.
A Senior Recruiter from Altarum Institute, and an end user of the Talent Platform, commented: "I’ve worked with a large number of systems in the past and implemented them with universities and health systems, iCIMS has the best 'up time' of anything I have ever worked with."
+ Are there customization fees or upgrade charges?
No. iCIMS’ development and delivery of the Talent Platform is via single-source code, which allows for easy (and free) configuration as opposed to complex and costly customization. Furthermore, with iCIMS, you can easily enhance your platform and are not subject to upgrade charges.+ Can iCIMS support my needs for the long-term? How does the software account for future growth?
Many providers offer cheap "starter systems," but iCIMS offers more value by providing an inherently scalable platform that evolves as your company grows. Unlike other providers, iCIMS doesn’t require clients to buy additional modules, migrate to new databases, or pay premium prices for Customer Support if their business expands. With iCIMS, your company can easily grow without purchasing, implementing, or training users on additional or new systems.+ I still have questions before I make the switch to iCIMS. How can I get them answered?
You can call iCIMS toll free at 1.800.889.4422 or contact our sales team at sales@icims.com for more information. 
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