iCIMS Announces Plans to Certify Support Teams in HR Fundamentals- hireVision to provide iCIMS with Extensive HR Training & Knowledge -
HAZLET, N.J. (November 19, 2008) - iCIMS, a leading Software-as-a-Service (SaaS) provider of talent management systems, today announced that it has selected Lehigh Valley, PA based hireVision Group Inc., an award-winning provider of Human Resource Services, to train and certify the iCIMS Customer Support Team in various HR topics.
Tina Hamilton, President & CEO of hireVision, states, "Our certification and training program offers a very unique opportunity for the iCIMS Customer Support team to identify on a peer to peer level with the HR professionals that they service. The series is tailored to provide an enhanced understanding of the overall scope of HR, and how to leverage that knowledge to provide exemplary customer service."
Through a series of training sessions that occur over a twelve-month period, iCIMS associates will be given the opportunity to gain a deeper level of knowledge and understanding of major topics in Human Resources. Such topics include Recruiting Processes, EEOC, Compensation & Benefits and Employee Relations & Retention, among others. After associates complete the training and pass a final test, the series results in the certification of “HR Fundamentals” from hireVision Group.
"This partnership is an extension of the iCIMS approach to provide service levels beyond the industry standard," said Andrew Curtis, Director of Customer Services at iCIMS. "Our customer support team will not only be able to outline best practices in the use of the Talent Platform, but will also be able to extend it into best practices for general recruiting and human resource functions."
Supporting the talent management needs of over 600 clients worldwide, iCIMS offers unlimited customer support and complimentary training services to all customers. Available 24 hours a day, five days a week, iCIMS’ service teams offer proactive and reactive support to all users of the Talent Platform, which powers pre- and post-hire talent management initiatives for corporations around the globe. Customers can also take advantage of unlimited access to user forums, a virtual training library, and an interactive Knowledge Center.
"iCIMS is a proactive company whose philosophy is very similar to our own," added Hamilton. "It is obvious by their dedication to providing this level of support to their team that their commitment to Customer Service is anything but average."
iCIMS, a leading Software-as-a-Service (SaaS) provider, is an Inc. 500 honoree focused on solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS' Talent Platform, the industry's premier Talent Platform, enables organizations to manage their entire talent lifecycle from applicant tracking through onboarding and beyond through a single web-based application. With more than 1000 clients worldwide, iCIMS is one of the largest and fastest-growing talent management system providers in the space. To learn more about how iCIMS can help your organization, visit www.icims.com or view a free online demo of the iCIMS Talent Platform at www.icims.com/demo.
hireVision Group, Inc. is an award-winning Human Resources innovator committed to making HR services affordable and accessible to any size company. Through culturally-based Hiring Management Services, organizations are able to outsource all or part of their hiring process. HR DirectLink Services enable hireVision to act as a company’s total HR department, or work in tandem with an existing department to manage time-consuming administrative functions without adding headcount. An extensive A La Carte option means every client can build their own hiring or HR solution. To learn more about how hireVision can transform your HR function into a competitive advantage, visit www.hirevisiongroup.com.