iCIMS Awarded Certificate for HR Vendor Excellence

- RPK Group Recognizes iCIMS Customer Service Practices with Prestigious Honor -

Hazlet, NJ, May 13, 2003 - As a result of ongoing commitment to the highest levels of customer service and sales professionalism, iCIMS, a leading provider of web-based recruitment management solutions, has been awarded the Human Resource Vendor Sales and Customer Service Certificate of Excellence. iCIMS is the first Applicant Tracking Solution provider to be uniquely identified and recognized for this honor.

Presented by the RPK Group, leaders in client-to-vendor communications, the Human Resource Vendor Sales and Customer Service Certificate of Excellence is the result of a growing desire of HR professionals to work with vendors that not only offer quality products, but also deliver the necessary support services to maximize their value. Recipients of this accolade have shown a commitment to:

• Providing superior products and services
• Continuous improvement in sales and customer service methodology
• Strengthening the ethical fabric of their sales and customer service team
• Helping the human resource professional reduce costs, increase profits, and improve productivity within their companies

Mark McAuliffe, President of the RPK Group, notes, "We are very pleased to include iCIMS among the growing list of human resource vendors committed to excellence." McAuliffe continues, "The RPK Group's Human Resource Vendor Sales and Customer Service Certificate of Excellence initiative looks for vendors that are committed to putting processes in place that help their customers reduce costs, improve productivity and increase revenue. The ICIMS team is focused on processes that help their customers succeed."

"Customer Satisfaction has been a long-standing priority and tradition at iCIMS," says Colin Day President/CEO of iCIMS. Day continues, "For the last four years, iCIMS has performed internal customer surveys, and technical/customer support has always been among the highest rated categories by our users. It is rewarding to have these efforts validated from an independent 3rd party, and we look forward to continued excellence in this area."

About iCIMS:
iCIMS, a leading Software-as-a-Service (SaaS) provider, is an Inc. 500 honoree focused on solving corporate business issues through the implementation of easy-to-use web-based software solutions. iCIMS' Talent Platform, the industry's premier Talent Platform, enables organizations to manage their entire talent lifecycle from applicant tracking through onboarding and beyond through a single web-based application. With more than 750 clients worldwide, iCIMS is one of the largest and fastest-growing talent management system providers in the space. To learn more about how iCIMS can help your organization, visit www.icims.com or view a free online demo of the iCIMS Talent Platform at www.icims.com/demo.