Sharlyn Lauby, SPHR, CPLP is the HR Bartender, whose blog is a friendly place to discuss workplace issues. When she’s not tending bar, Sharlyn is president of ITM Group, Inc., which specializes in training solutions to help clients retain and engage talent. Her off-hours are spent searching for the best hamburger on the planet, fabulous wine that cost less than $10 bottle and unusual iPad apps.
The purpose of technology is to make our lives easier. Technology allows us to do things faster and cheaper. I believe we’re all on the same page when it comes to the role of technology at work. Businesses are willing to implement technology solutions that help them deliver their product or service in the best way possible.
Sometimes, what can be a challenge with technology is quantifying that effort. Even though we “know” that technology is making our work more efficient, it’s good to understand exactly how much. Being able to have data and metrics can not only pave the way for future technology investments but focus us on the value of our face-to-face interactions.
Improve Productivity by Source Analysis
Organizations want to spend their recruiting dollars wisely. So, it’s important to understand where their applicant flow comes from. Not just any applicant flow, but where the most qualified candidates are coming from. Today’s recruiting technology solutions allow companies to track applicant flow and report on the most effective recruiting sources.
A word of caution: It might be tempting to write a source off after one posting. Be aware that it can sometimes take promoting a job opening more than one time to get accurate data about a source. Once a job is promoted, reporting technology can be used to see trends associated with the posting.
Reduce Time and Improve Productivity
Another way to improve productivity is by spending time on the right things. Being able to hire the best people faster is valuable to the company. It might also help the company maintain a competitive advantage. The “time-to-fill” metric allows companies to measure the average time it takes to open a position and hire a candidate to fill it. The reports from your applicant tracking system can provide you with this data.
Something that I really like about using this particular metric is its flexibility. Companies have the flexibility to decide specifically what the terms “job opening” and “hire” mean to your organization. For instance, does job opening mean the date the opening occurred or the date a requisition was authorized? Does hire mean the date an offer was accepted or an employee’s date of hire? You have the ability to define this metric in a way that makes sense for your organization. Any metric should be clearly defined and calculated consistently.
Improve Productivity and Increase Quality
Yield ratios offer us greater understanding into the success of the recruitment process. Here’s an example: a company is hiring sales representatives. Their recruiting history shows that, if they post an opening, they will get 100 applications. Typically, 25% (or 25) of the responses are qualified for an initial interview. After the initial screening, 50% (i.e. 12) are qualified for a second interview. Only 25% (or 3) will be considered after the second interview. Of the 3 remaining, at least one typically doesn’t pass the background screening process. So 100 applications yields 2 candidates.
The best part? HR doesn’t have to calculate these numbers. They’re readily available in your recruitment technology.
Being able to share this data with hiring managers is incredibly important. They need to understand the best sources of hire so they can support them. The time-to-fill metric not only speaks to the length of the HR process but the hiring manager’s performance as well. Lastly, yielded ratios can help focus recruiting efforts to obtain better results.
Human resources departments are equipped with the technology to make their processes more efficient. Leveraging the reporting feature in recruiting technology allows HR to share data that will make recruiting more productive.